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~accessRights:"restricted"
~person:"Collier, Joel E."
~subject:"Adaptability"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Empathy"
~subject:"Salespeople"
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Collier, Joel E.
Gustafsson, Anders
8
Van Vaerenbergh, Yves
6
Medler-Liraz, Hana
5
Prentice, Catherine
5
Seger-Guttmann, Tali
5
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Mattila, Anna S.
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3
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Folse, Judith Anne Garretson
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Gouthier, Matthias
3
Groth, Markus
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Guchait, Priyanko
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Holmqvist, Jonas
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Lohmann, Katja
3
McColl-Kennedy, Janet R.
3
Miao, Li
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Mortimer, Gary
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Park, Eunil
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Pelletier, Mark J.
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Sharifi, Seyed Shahin
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Shin, Hyunju
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Sirianni, Nancy J.
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Tang, Chunyong
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Torres, Edwin N.
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1
Journal of marketing theory and practice : JMTP
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ECONIS (ZBW)
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It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Perceived market orientation in the product return experience and its impact on post-purchase behavior
Moore, Robert S.
;
Collier, Joel E.
;
Williams, Zachary
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
3
,
pp. 213-225
Persistent link: https://www.econbiz.de/10012483456
Saved in:
3
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
4
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
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