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~accessRights:"restricted"
~person:"Di Pietro, Laura"
~person:"Hwang, Jinsoo"
~subject:"Customer satisfaction"
~subject:"Tourismuswirtschaft"
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Customer satisfaction
Tourismuswirtschaft
Arbeitszufriedenheit
5
Job satisfaction
5
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5
Dienstleistungsqualität
3
Service quality
3
Gesundheitsversorgung
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Partial least squares
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4P excellence model
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Di Pietro, Laura
Hwang, Jinsoo
Svensson, Göran
7
Chen, Chun-Chu
5
Petrick, James F.
5
Alrawadieh, Zaid
3
Briggs, Elten
3
Guchait, Priyanko
3
Guglielmetti Mugion, Roberta
3
Høgevold, Nils
3
Kim, Peter Beomcheol
3
Ladeira, Wagner Junior
3
Lee, Choong-Ki
3
Lee, JungHoon
3
Padin, Carmen
3
Raharjo, Hendry
3
Santini, Fernando de Oliveira
3
Wong, IpKin Anthony
3
Agnihotri, Raj
2
Agyeiwaah, Elizabeth
2
Alola, Uju Violet
2
Altinay, Levent
2
Araujo, Clecio Falcao
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Arici, Hasan Evrim
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Balaji, M. S.
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Baloglu, Seyhmus
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Boles, James Sanders
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Boǧan, Erhan
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Busser, James
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Cain, Lisa
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Chien, Alyna T.
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DiPietro, Robin B.
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Durko, Angela M.
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Ferro, Carlos
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Fuchs, Gerhard
2
Gomes, Daniel Roque
2
Guo, Lin
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Gursoy, Dogan
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International journal of hospitality management
1
International journal of quality and service sciences
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo
;
Lee, JungHoon
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
Saved in:
2
An exploratory study of how casino dealer communication styles lead to player satisfaction
Hwang, Jinsoo
;
Park, Seulgi
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1246-1260
Persistent link: https://www.econbiz.de/10011942088
Saved in:
3
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
4
An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon
;
Ok, Chihyung
;
Hwang, Jinsoo
- In:
International journal of hospitality management
54
(
2016
),
pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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