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~accessRights:"restricted"
~person:"Grandey, Alicia"
~person:"Mattila, Anna S."
~person:"Miao, Li"
~person:"Welpe, Isabell M."
~person:"Zerbe, Wilfred J."
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Search: subject_exact:"Emotion"
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Emotion
42
Consumer behaviour
16
Konsumentenverhalten
16
Dienstleistungsqualität
7
Service quality
7
Arbeitspsychologie
6
Customer satisfaction
6
Kundenzufriedenheit
6
Führungskräfte
5
Managers
5
Organizational behaviour
5
Organizational psychology
5
Verhalten in Organisationen
5
Arbeitsverhalten
4
Beziehungsmarketing
4
Customer service
4
Emotions
4
Führungsstil
4
Kundenservice
4
Leadership
4
Leadership style
4
Personality psychology
4
Persönlichkeitspsychologie
4
Pride
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4
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Beschwerdemanagement
3
Complaint management
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Experiment
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Negative emotions
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Personalführung
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3
emotion regulation
3
emotional labor
3
Advertising effects
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Arbeitszufriedenheit
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42
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Grandey, Alicia
Mattila, Anna S.
Miao, Li
Welpe, Isabell M.
Zerbe, Wilfred J.
Septianto, Felix
30
Ashkanasy, Neal M.
26
Han, Heesup
15
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Härtel, Charmine E. J.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Prayag, Girish
9
Schweitzer, Maurice E.
9
Scott, Noel
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Cardon, Melissa S.
8
Kemp, Elyria
8
Kwan, Ho Kwong
8
Ladhari, Riadh
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Spörrle, Matthias
8
Aleshinloye, Kayode D.
7
Chua, Bee-Lia
7
De Clercq, Dirk
7
Folse, Judith Anne Garretson
7
Gomez-Mejia, Luis R.
7
Ilies, Remus
7
Kidwell, Blair
7
Li, Yan
7
Lindebaum, Dirk
7
Liu, Yan
7
Madera, Juan M.
7
Ok, Chihyung
7
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International Conference on Emotions and Organizational Life <6, 2008, Fontainebleau>
1
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Research on emotion in organizations
8
International journal of hospitality management
4
Emerald insight
3
Journal of business and psychology
2
Journal of business ethics : JOBE
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of management
2
Journal of managerial psychology
2
Revisiting the entrepreneurial mind : inside the black box: An expanded edition
2
Tourism management : research, policies, practice
2
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of service research : JSR
1
Journal of vocational behavior
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Personnel psychology : a journal of applied research
1
Research in organizational behavior : an annual series of analytical essays and critical reviews
1
Research on emotion in organizations 1746-9791 v. 4
1
Research on emotion in organizations 1746-9791 v. 5
1
Schmalenbach business review : sbr
1
The Cambridge handbook of workplace affect
1
The journal of services marketing
1
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ECONIS (ZBW)
42
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1
High on bitcoin : evidence of emotional contagion in the YouTube crypto influencer space
Meyer, Eva Andrea
;
Sandner, Philipp
;
Cloutier, Bernard
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304092
Saved in:
2
The impact of knowledge hiding on targets’ knowledge sharing with perpetrators
Lin, Meizhen
;
Li, Yue
;
Miao, Li
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014304527
Saved in:
3
The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.
;
Diefendorff, James M.
;
Grandey, Alicia
- In:
Personnel psychology : a journal of applied research
76
(
2023
)
2
,
pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
Saved in:
4
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
5
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
6
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
7
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
8
Emotional labor : display rules and emotion regulation at work
Grandey, Alicia
;
England, Katelyn E.
;
Boemerman, Louis
- In:
The Cambridge handbook of workplace affect
,
(pp. 146-159)
.
2020
Persistent link: https://www.econbiz.de/10012261106
Saved in:
9
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
10
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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