//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Grewal, Dhruv"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Preferences"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
29
Konsumentenverhalten
29
Einzelhandel
14
Retail trade
14
Beziehungsmarketing
10
Relationship marketing
10
Ladengestaltung
7
Store design
7
Internet marketing
5
Online-Marketing
5
Service quality
5
Online retailing
4
Online-Handel
4
Advertising effects
3
Brand management
3
Customer satisfaction
3
Emotion
3
Kundenzufriedenheit
3
Markenführung
3
Preismanagement
3
Pricing strategy
3
Social Web
3
Social web
3
Werbewirkung
3
Brand image
2
Dienstleistungssektor
2
Impulsivity
2
Markenimage
2
Marketing
2
Meta-Analyse
2
Meta-analysis
2
Personality psychology
2
Persönlichkeitspsychologie
2
Retail displays
2
Sales promotion
2
Service industry
2
Verkaufsförderung
2
Viral marketing
2
Virales Marketing
2
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
1
Book section
1
Language
All
English
5
Author
All
Grewal, Dhruv
Han, Heesup
20
Mattila, Anna S.
16
Line, Nathaniel D.
13
Prentice, Catherine
11
Gong, Taeshik
10
Gursoy, Dogan
10
Hanks, Lydia
10
Klaus, Philipp
10
Sreejesh, S.
10
Gustafsson, Anders
9
Hollebeek, Linda D.
9
Prybutok, Victor R.
9
Quach, Sara
9
Xu, Xun
9
Balaji, M. S.
8
Bilgihan, Anil
8
Harun, Ahasan
8
Park, Jungkun
8
Lu, Lu
7
McColl-Kennedy, Janet R.
7
Wu, Hung-Che
7
Wu, Luorong
7
Ahn, Jiseon
6
Ali, Faizan
6
Amin, Muslim
6
Cai, Ruiying
6
Huan, Tzung-cheng
6
Jebarajakirthy, Charles
6
Kim, Jinkyung Jenny
6
Lee, Seonjeong
6
Liu, Chih-Hsing
6
Rather, Raouf Ahmad
6
Wong, IpKin Anthony
6
Cobanoglu, Cihan
5
El-Manstrly, Dahlia
5
Fan, Alei
5
Fernandes, Teresa
5
Fong, Lawrence Hoc Nang
5
Jeong, Miyoung
5
more ...
less ...
Published in...
All
Journal of marketing research
2
Handbook of research on customer engagement
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
2
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Mende, Martin
;
Scott, Maura L.
;
Doorn, Jenny van
; …
- In:
Journal of marketing research
56
(
2019
)
4
,
pp. 535-556
Persistent link: https://www.econbiz.de/10012177580
Saved in:
5
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->