Service robots rising : how humanoid robots influence service experiences and elicit compensatory consumer responses
Year of publication: |
2019
|
---|---|
Authors: | Mende, Martin ; Scott, Maura L. ; Doorn, Jenny van ; Grewal, Dhruv ; Shanks, Ilana |
Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 56.2019, 4, p. 535-556
|
Subject: | anthropomorphism | compensatory consumption | robots | service | technology | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
-
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser, (2021)
-
Customer acceptance of service robots under different service settings
Li, Yi, (2023)
-
Liu, Canmian, (2023)
- More ...
-
Doorn, Jenny van, (2017)
-
Grewal, Dhruv, (2020)
-
Mende, Martin, (2015)
- More ...