//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Loureiro, Sandra Maria Correia"
~person:"McColl-Kennedy, Janet R."
~person:"Weaven, Scott"
~subject:"Service quality"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CRM (Customer Relationship Management)"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Social web
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
25
Konsumentenverhalten
25
Brand management
16
Markenführung
16
Dienstleistungsqualität
15
Customer satisfaction
14
Kundenzufriedenheit
14
Social Web
13
Brand image
11
Markenimage
11
Internet marketing
10
Online-Marketing
10
Brand
8
Markenartikel
8
Customer engagement
7
Customer integration
6
Kundenintegration
6
Emotion
5
social media
5
Betriebliche Wertschöpfung
4
Customer experience
4
Value creation
4
Viral marketing
4
Virales Marketing
4
relationship marketing
4
Airline
3
Brand loyalty
3
Customer value
3
Dienstleistung
3
Dienstleistungssektor
3
Einzelhandel
3
Fluggesellschaft
3
Health care
3
Kundenwert
3
Markentreue
3
Retail trade
3
more ...
less ...
Online availability
All
Undetermined
Free
3
Type of publication
All
Article
28
Type of publication (narrower categories)
All
Article in journal
28
Aufsatz in Zeitschrift
28
Language
All
English
28
Author
All
Loureiro, Sandra Maria Correia
McColl-Kennedy, Janet R.
Weaven, Scott
Hollebeek, Linda D.
18
Prentice, Catherine
14
Rather, Raouf Ahmad
14
Han, Heesup
13
Gong, Taeshik
11
Itani, Omar S.
11
Quach, Sara
11
Harrigan, Paul
10
Klaus, Philipp
10
Fernandes, Teresa
9
Mattila, Anna S.
9
Sreejesh, S.
9
Agnihotri, Raj
8
Balaji, M. S.
8
Dwivedi, Yogesh Kumar
8
Gustafsson, Anders
8
Rahman, Zillur
8
Roy, Sanjit
8
So, Kevin Kam Fung
8
Thaichon, Park
8
Carlson, Jamie
7
Hajli, Nick
7
Johnson, Lester W.
7
Qu, Hailin
7
Bruhn, Manfred
6
Grégoire, Yany
6
Gursoy, Dogan
6
Hogreve, Jens
6
Islam, Jamid Ul
6
Izogo, Ernest Emeka
6
Khan, Imran
6
King, Ceridwyn
6
Patterson, Paul G.
6
Paul, Justin
6
Rita, Paulo
6
Thurasamy Ramayah
6
Alnawas, Ibrahim
5
more ...
less ...
Published in...
All
Journal of promotion management : innovations in planning and applied research
4
Journal of business research : JBR
3
International journal of hospitality management
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of strategic marketing
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
International journal of market research
1
International journal of retail and distribution management
1
Journal of hospitality marketing & management
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
28
Showing
1
-
10
of
28
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Loureiro, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
3
,
pp. 606-624
Persistent link: https://www.econbiz.de/10014582360
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
4
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
5
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
6
The multi-actor perspective of engagement on social media
Shawky, Sara
;
Kubacki, Krzysztof
;
Dietrich, Timo
; …
- In:
International journal of market research
64
(
2022
)
1
,
pp. 19-37
Persistent link: https://www.econbiz.de/10012794295
Saved in:
7
Guest editorial: technologies and relationship marketing
Thaichon, Park
;
Soutar, Geoffrey N.
;
Weaven, Scott
- In:
Australasian marketing journal : AMJ ; official journal …
29
(
2021
)
2
,
pp. 109-110
Persistent link: https://www.econbiz.de/10012668411
Saved in:
8
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
9
A dynamic framework for managing customer engagement on social media
Shawky, Sara
;
Kubacki, Krzysztof
;
Dietrich, Timo
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 567-577
Persistent link: https://www.econbiz.de/10012417378
Saved in:
10
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->