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~accessRights:"restricted"
~person:"Loureiro, Sandra Maria Correia"
~person:"McColl-Kennedy, Janet R."
~person:"Wong, IpKin Anthony"
~subject:"Internet marketing"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Internet marketing
Service quality
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
31
Konsumentenverhalten
31
Brand management
19
Customer satisfaction
19
Kundenzufriedenheit
19
Markenführung
19
Dienstleistungsqualität
17
Brand image
13
Markenimage
13
Brand
9
Markenartikel
9
Social Web
9
Social web
9
Customer engagement
7
Customer integration
6
Kundenintegration
6
Online-Marketing
5
Betriebliche Wertschöpfung
4
Customer experience
4
Emotion
4
Value creation
4
Viral marketing
4
Virales Marketing
4
Airline
3
Brand loyalty
3
Customer value
3
Dienstleistung
3
Dienstleistungssektor
3
Fluggesellschaft
3
Gastronomie
3
Health care
3
Holiday behaviour
3
Kundenwert
3
Markentreue
3
Restaurant industry
3
Service industry
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Article
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English
22
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Loureiro, Sandra Maria Correia
McColl-Kennedy, Janet R.
Wong, IpKin Anthony
Hollebeek, Linda D.
16
Han, Heesup
13
Rather, Raouf Ahmad
13
Prentice, Catherine
12
Quach, Sara
12
Gong, Taeshik
11
Klaus, Philipp
11
Rahman, Zillur
10
Sreejesh, S.
10
Thaichon, Park
10
Balaji, M. S.
8
Gustafsson, Anders
8
Harrigan, Paul
8
Johnson, Lester W.
8
Khan, Imran
8
Mattila, Anna S.
8
Weaven, Scott
8
Fernandes, Teresa
7
Izogo, Ernest Emeka
7
Qu, Hailin
7
Roy, Sanjit
7
Schumann, Jan Hendrik
7
Carlson, Jamie
6
Dwivedi, Yogesh Kumar
6
Grégoire, Yany
6
Islam, Jamid Ul
6
Park, Jungkun
6
Paul, Justin
6
Ratten, Vanessa
6
Rita, Paulo
6
So, Kevin Kam Fung
6
Ahn, Jiseon
5
Alnawas, Ibrahim
5
Bilgihan, Anil
5
Bruhn, Manfred
5
Cai, Ruiying
5
Cioppi, Marco
5
Conduit, Jodie
5
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International journal of hospitality management
4
Journal of promotion management : innovations in planning and applied research
3
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of travel and tourism marketing
2
The journal of services marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service research
1
Journal of strategic marketing
1
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ECONIS (ZBW)
22
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
8
Analysing consumer-brand engagement through appreciative listening on social network platforms
Pina, Lídia Silveira
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 304-313
Persistent link: https://www.econbiz.de/10012179025
Saved in:
9
Exploring the determinants of instagram as a social network for online consumer-brand relationship
Loureiro, Sandra Maria Correia
;
Sarmento, Eduardo Moraes
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 354-366
Persistent link: https://www.econbiz.de/10012179030
Saved in:
10
Fostering online relationships with brands through websites and social media brand pages
Pinto, Luisa
;
Loureiro, Sandra Maria Correia
;
Rita, Paulo
; …
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 379-393
Persistent link: https://www.econbiz.de/10012179032
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