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~accessRights:"restricted"
~person:"Mattila, Anna S."
~person:"Miao, Li"
~person:"Welpe, Isabell M."
~person:"Zerbe, Wilfred J."
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Emotion
34
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
5
Führungskräfte
5
Kundenzufriedenheit
5
Managers
5
Arbeitspsychologie
4
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4
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Organizational behaviour
4
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3
Emotions
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Mattila, Anna S.
Miao, Li
Welpe, Isabell M.
Zerbe, Wilfred J.
Septianto, Felix
32
Ashkanasy, Neal M.
26
Han, Heesup
15
Humphrey, Ronald H.
13
Hur, Won-Moo
13
Scott, Noel
11
Woosnam, Kyle Maurice
11
Bagozzi, Richard P.
10
Härtel, Charmine E. J.
10
Loureiro, Sandra Maria Correia
10
Woosnam, Kyle M.
10
Joo, Dongoh
9
Kemp, Elyria
9
Prayag, Girish
9
Schweitzer, Maurice E.
9
Ahn, Jiseon
8
Antonetti, Paolo
8
Cardon, Melissa S.
8
De Clercq, Dirk
8
Grandey, Alicia
8
Kwan, Ho Kwong
8
Ladhari, Riadh
8
Prashar, Sanjeev
8
Prentice, Catherine
8
Spörrle, Matthias
8
Aleshinloye, Kayode D.
7
Chua, Bee-Lia
7
Folse, Judith Anne Garretson
7
Gomez-Mejia, Luis R.
7
Ilies, Remus
7
Junaid, Muhammad
7
Kidwell, Blair
7
Li, Yan
7
Lindebaum, Dirk
7
Liu, Yan
7
Madera, Juan M.
7
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International Conference on Emotions and Organizational Life <6, 2008, Fontainebleau>
1
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Research on emotion in organizations
8
International journal of hospitality management
4
Emerald insight
3
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2
Journal of business ethics : JOBE
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
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Revisiting the entrepreneurial mind : inside the black box: An expanded edition
2
Tourism management : research, policies, practice
2
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Marketing letters : a journal of research in marketing
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Research on emotion in organizations 1746-9791 v. 4
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Research on emotion in organizations 1746-9791 v. 5
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ECONIS (ZBW)
34
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1
High on bitcoin : evidence of emotional contagion in the YouTube crypto influencer space
Meyer, Eva Andrea
;
Sandner, Philipp
;
Cloutier, Bernard
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304092
Saved in:
2
The impact of knowledge hiding on targets’ knowledge sharing with perpetrators
Lin, Meizhen
;
Li, Yue
;
Miao, Li
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014304527
Saved in:
3
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
4
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
5
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
6
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
7
Emotions and service in the digital age
Härtel, Charmine E. J.
(
ed.
);
Zerbe, Wilfred J.
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012384843
Saved in:
8
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
9
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
10
Satisfied with the job, but not with the boss : leaders’ expressions of gratitude and pride differentially signal leader selfishness, resulting in differing levels of followers’ sa...
Ritzenhöfer, Lisa
;
Brosi, Prisca
;
Spörrle, Matthias
; …
- In:
Journal of business ethics : JOBE
158
(
2019
)
4
,
pp. 1185-1202
Persistent link: https://www.econbiz.de/10012061534
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