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~accessRights:"restricted"
~person:"McColl-Kennedy, Janet R."
~subject:"Service quality"
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Service quality
Beziehungsmarketing
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Dienstleistungsqualität
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Consumer behaviour
5
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Customer experience
4
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customer experience
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McColl-Kennedy, Janet R.
Han, Heesup
12
Prentice, Catherine
12
Gong, Taeshik
11
Hollebeek, Linda D.
10
Klaus, Philipp
10
Quach, Sara
9
Sreejesh, S.
9
Gustafsson, Anders
8
Mattila, Anna S.
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
Qu, Hailin
7
Grégoire, Yany
6
Alnawas, Ibrahim
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Cai, Ruiying
5
Damali, Uzay
5
Gursoy, Dogan
5
Hogreve, Jens
5
Izogo, Ernest Emeka
5
Japutra, Arnold
5
Line, Nathaniel D.
5
Loureiro, Sandra Maria Correia
5
Park, Jungkun
5
Patterson, Paul G.
5
Rajaobelina, Lova
5
So, Kevin Kam Fung
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Thaichon, Paramaporn
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Thurasamy Ramayah
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Wang, Xuequn
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Witell, Lars
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Wong, IpKin Anthony
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Xu, Xun
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Auh, Seigyoung
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Babakus, Emin
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Bonfanti, Angelo
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Brady, Michael K.
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Bruce, Helen L.
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Bruhn, Manfred
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Journal of business research : JBR
2
Journal of service management
2
The journal of services marketing
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Journal of service research
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ECONIS (ZBW)
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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2
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
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