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~accessRights:"restricted"
~person:"Sharma, Piyush"
~person:"Ukko, Juhani"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
12
Kundenzufriedenheit
12
Service industry
6
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
4
Cross-cultural management
4
Customer service
4
Interkulturelles Management
4
Kundenservice
4
Performance measurement
4
Performance-Messung
4
Relationship marketing
4
Service
4
Intercultural service encounters
3
Lieferantenmanagement
3
Supplier relationship management
3
Arbeitszufriedenheit
2
Betriebliche Wertschöpfung
2
Cultural identity
2
Employee retention
2
Internal service quality
2
Job satisfaction
2
Kulturelle Identität
2
Mitarbeiterbindung
2
Performance
2
Performance management
2
Performance-Management
2
Personal cultural orientations
2
Value creation
2
Acculturation
1
Added value
1
Arbeitskräfte
1
Arbeitsverhalten
1
Assimilation
1
Attribution
1
B-to-B-Marketing
1
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1
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1
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English
6
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Sharma, Piyush
Ukko, Juhani
Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Rayburn, Steven W.
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Sousa, Rui
3
Sparks, Beverley
3
Utkarsh
3
Wang, Yi-Chieh
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
Akkermans, Henk
2
AlNajem, Mohamad N.
2
Ali, Ahsan
2
Anh Thi Tu Le
2
Arsalan Najmi
2
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A Research Agenda for Service Marketing
1
Benchmarking : an international journal ; BIJ
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
3
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
6
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
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