//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Qualitätsmanagement
Theorie
Service quality
8,169
Dienstleistungsqualität
7,348
Customer satisfaction
3,087
Kundenzufriedenheit
2,881
Konsumentenverhalten
2,283
Relationship marketing
1,867
Beziehungsmarketing
1,846
Quality management
1,017
Financial audit
967
Wirtschaftsprüfung
967
Hospital
754
Krankenhaus
752
Health care
685
Gesundheitsversorgung
668
Customer service
631
Kundenservice
575
Gesundheitswesen
550
Health care system
548
Dienstleistungssektor
518
Service industry
518
service quality
495
Product quality
481
Produktqualität
469
Beschwerdemanagement
429
Complaint management
429
Hotel industry
383
Hotellerie
382
Online retailing
350
Online-Handel
350
E-commerce
336
Electronic Commerce
327
Satisfaction
316
Emotion
308
Patients
285
Patienten
283
customer satisfaction
273
Retail trade
272
Einzelhandel
268
more ...
less ...
Online availability
All
Undetermined
Free
1,331
Type of publication
All
Article
3,202
Book / Working Paper
131
Journal
2
Type of publication (narrower categories)
All
Article in journal
3,100
Aufsatz in Zeitschrift
3,100
Aufsatz im Buch
52
Book section
52
Conference paper
43
Konferenzbeitrag
43
research-article
43
Graue Literatur
24
Non-commercial literature
24
Arbeitspapier
23
Working Paper
23
Hochschulschrift
16
Aufsatzsammlung
8
conceptual-paper
7
Handbook
4
Handbuch
4
Collection of articles of several authors
3
Sammelwerk
3
Konferenzschrift
2
Thesis
2
Bibliografie
1
Case study
1
Fallstudie
1
Lehrbuch
1
Textbook
1
case-report
1
technical-paper
1
more ...
less ...
Language
All
English
3,295
German
40
Author
All
Han, Heesup
22
Mattila, Anna S.
16
Prentice, Catherine
14
Line, Nathaniel D.
13
Prybutok, Victor R.
11
Bruhn, Manfred
10
Gong, Taeshik
10
Gursoy, Dogan
10
Hanks, Lydia
10
Klaus, Philipp
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Balaji, M. S.
9
Gustafsson, Anders
9
Hollebeek, Linda D.
9
Quach, Sara
9
Shahin, Arash
9
Xu, Xun
9
Antony, Jiju
8
Bilgihan, Anil
8
Harun, Ahasan
8
Park, Jungkun
8
Siciliani, Luigi
8
Ahn, Jiseon
7
Jebarajakirthy, Charles
7
Kim, Jinkyung Jenny
7
Liu, Chih-Hsing
7
Lu, Lu
7
Marimon, Frederic
7
McColl-Kennedy, Janet R.
7
Melo, Fagner José Coutinho de melo
7
Straume, Odd Rune
7
Wu, Hung-Che
7
Wu, Luorong
7
Yi, Youjae
7
Ali, Faizan
6
Amin, Muslim
6
Cai, Ruiying
6
Cheng, Ching-Chan
6
Cudney, Elizabeth A.
6
more ...
less ...
Institution
All
IGI Global
8
OECD
3
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
Edward Elgar Publishing
2
Springer-Verlag GmbH
2
Centre for Economic Policy Research
1
European Business School <Oestrich-Winkel>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
World Bank Group
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
203
International journal of hospitality management
155
Journal of business research : JBR
100
The journal of services marketing
72
Journal of hospitality marketing & management
61
Total quality management & business excellence
61
The TQM journal : the international review of organizational improvement
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
International journal of contemporary hospitality management
55
International journal of quality & reliability management
49
Journal of travel and tourism marketing
47
The service industries journal
47
Service business
46
Services marketing quarterly
43
Quality management journal : QMJ
38
International journal of productivity and quality management : IJPQM
36
Journal of air transport management
33
International journal of quality and service sciences
30
Asia Pacific journal of marketing and logistics
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of Services Marketing
25
Journal of service management
23
Journal of hospitality and tourism insights
22
Journal of service research
22
International journal of services and operations management : IJSOM
21
Journal of internet commerce
20
Journal of service research : JSR
20
Journal of strategic marketing
20
Technological forecasting & social change : an international journal
20
International journal of business excellence : IJBEX
19
International journal of services, economics and management
19
Journal of service theory and practice
19
Auditing : a journal of practice & theory
18
International journal of production research
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
The international journal of bank marketing : IJBM
18
Journal of Islamic marketing
17
Marketing intelligence & planning
17
SpringerLink / Bücher
17
more ...
less ...
Source
All
ECONIS (ZBW)
3,283
Other ZBW resources
52
Showing
1
-
10
of
3,335
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Literature review of
service
quality
concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
2
Electronic
service
quality
(e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
3
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
4
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
5
The role of university switching costs, perceived
service
quality
, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
6
Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
; …
- In:
Journal of international consumer marketing
36
(
2024
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
Saved in:
7
How new technology impacts airport's
service
quality
and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
8
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
9
Customer satisfaction and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen Ranjan
; …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
Saved in:
10
Do word-of-mouth and quality have the same influence in choosing a doctor online? : a study from elaboration likelihood model perspective
Wu, Juhua
;
Chen, Wanqi
;
Tao, Lei
;
Liu, Qian
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014535209
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->