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~accessRights:"restricted"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Informationstechnik"
~subject:"United States"
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Search: subject_exact:"Elektronischer Handel"
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Customer satisfaction
Einzelhandel
Informationstechnik
United States
Electronic Commerce
5,664
E-commerce
5,435
Online-Handel
4,485
Online retailing
4,484
Consumer behaviour
2,918
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2,918
Online-Marketing
1,389
Internet marketing
1,380
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1,130
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1,130
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995
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921
Digitization
873
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856
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830
Beziehungsmarketing
829
Digital platform
753
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753
Viral marketing
622
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622
Kundenzufriedenheit
617
Dienstleistungsqualität
462
Service quality
462
Information technology
427
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425
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425
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409
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392
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392
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391
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391
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365
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349
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Heinemann, Gerrit
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7
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6
Rana, Nripendra P.
6
Xu, Xun
6
Cavallo, Alberto
5
Gao, Fei
5
Moreno, Antonio
5
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5
Tayi, Giri Kumar
5
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4
Dwivedi, Yogesh Kumar
4
Einav, Liran
4
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4
Gauri, Dinesh Kumar
4
Gorodnichenko, Yuriy
4
Guo, Xiaolong
4
Kollmann, Tobias
4
Levin, Jonathan
4
Ordóñez de Pablos, Patricia
4
Parayitam, Satyanarayana
4
Parcu, Pier Luigi
4
Paul, Justin
4
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Rita, Paulo
4
Sajad Rezaei
4
Silva, Susana C.
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Talavera, Oleksandr
4
Tandon, Urvashi
4
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Yu, Yugang
4
Zielke, Stephan
4
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3
Adam, Ibrahim Osman
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3
Ahlemann, Frederik
3
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3
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5
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4
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2
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Aptus Research Solutions
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Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Conference on "Smart Technologies for an Inclusive World" <2020, Online>
1
Conference on Postal and Delivery Economics <24., 2016, Florenz>
1
Conference on Postal and Delivery Economics <27., 2019, Dublin>
1
Conference “Competition on the Internet” <2013, München>
1
Dgroup
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
1
ENTER22_372 Nankai <Veranstaltung> <29., 2022, Online>
1
Healthcare Information and Management Systems Society
1
ISPIM Innovation Conference <33., 2022, Kopenhagen>
1
Information Resources Management Association
1
Institut Ėkonomiki <Ekaterinburg>
1
International Conference on Advances in National Brand and Private Label Marketing (NB&PL) <10., 2023, Barcelona>
1
International Conference on Business Excellence <15., 2021, Bukarest>
1
International Conference on Business Excellence <16., 2022, Bukarest>
1
International Conference on Entrepreneurship, Business and Technology <2022, Online>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Research on National Brand & Private Label Marketing <9., 2022, Barcelona>
1
International Scientific-Practical Conference <2021, Online>
1
International eTourism Conference <31., 2024, Izmir>
1
ItAIS <18., 2021, Trient>
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Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer Malaysia Representative Office
1
Zhizhuan Business Research Institute
1
ebrary, Inc
1
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Journal of retailing and consumer services
158
Journal of business research : JBR
62
SpringerLink / Bücher
41
Journal of retailing
30
International journal of retail and distribution management
29
Journal of internet commerce
29
European journal of operational research : EJOR
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of production economics
26
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Technological forecasting & social change : an international journal
21
The international review of retail, distribution and consumer research
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
19
Springer eBook Collection
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
Working paper / National Bureau of Economic Research, Inc.
17
International journal of production research
16
International journal of retail & distribution management
16
Omega : the international journal of management science
16
Asia Pacific journal of marketing and logistics
15
Information systems research : ISR
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
International journal of hospitality management
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Journal of strategic marketing
14
Manufacturing & service operations management : M & SOM
14
International journal of business information systems : IJBIS
12
Transportation research / E : an international journal
12
Electronic commerce research
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Other Infrastructure Study
10
Service business
10
Telecommunications policy : the international journal of digital economy, data sciences and new media
10
Journal of global marketing
9
Journal of marketing research
9
Tourism management : research, policies, practice
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business innovation and research : IJBIR
8
International journal of electronic commerce : IJEC
8
International journal of public sector performance management : IJPSPM
8
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ECONIS (ZBW)
1,959
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1
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
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2
The impact of e-commerce on local retail employment : examining heterogeneous impacts by employment and regional types
Choe, Chung
;
Kang, Dongwoo
;
Lee, Heesun
- In:
Global economic review
53
(
2024
)
2
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014564363
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3
Competitive pricing and advertising strategies for online retailers with "showrooming" and "webrooming"
He, Xiang
;
Li, Michael Zhi-feng
;
Li, Li
;
Li, Jing
;
Hu, Jiao
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 617-638
Persistent link: https://www.econbiz.de/10014575556
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4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
6
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
7
Subscription pricing for free delivery services
Balakrishnan, Anantaram
;
Sundaresan, Shankar
; …
- In:
Production and operations management : the flagship …
33
(
2024
)
4
,
pp. 943-961
Persistent link: https://www.econbiz.de/10014576917
Saved in:
8
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
9
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
Saved in:
10
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
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