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~accessRights:"restricted"
~subject:"Customer satisfaction"
~subject:"Lieferkette"
~subject:"United States"
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Search: subject_exact:"Elektronischer Handel"
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Customer satisfaction
Lieferkette
United States
Electronic Commerce
5,451
E-commerce
5,229
Online-Handel
4,348
Online retailing
4,347
Consumer behaviour
2,839
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2,839
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Internet marketing
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1,091
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869
Einzelhandel
840
Retail trade
834
Digitization
822
Relationship marketing
816
Beziehungsmarketing
815
Digital platform
706
Digitale Plattform
706
Kundenzufriedenheit
601
Viral marketing
600
Virales Marketing
600
Dienstleistungsqualität
449
Service quality
449
Informationstechnik
421
Confidence
414
Vertrauen
414
Information technology
404
e-commerce
398
Distribution channel
378
Vertriebsweg
378
Supply chain
362
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Rana, Nripendra P.
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4
Cheng, T. C. E.
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Dan, Bin
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Einav, Liran
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Gorodnichenko, Yuriy
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Levin, Jonathan
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Li, Xiang
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Moriuchi, Emi
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Parayitam, Satyanarayana
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Parcu, Pier Luigi
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Shah, Bhavin J.
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Talavera, Oleksandr
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Tandon, Urvashi
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Verma, Pranay
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Wang, Yuyan
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Anderson, Rolph E.
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Baier, Daniel
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Bradley, Graham L.
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Brennan, Timothy John
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Chen, Kebing
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Daultani, Yash
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Gajjar, Hasmukh
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Gao, Dandan
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Guo, Xiaolong
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Heinemann, Gerrit
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Jin, Ginger Zhe
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Khan, Mohammed Naved
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Kim, Jong Min
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Kumar, Vikas
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Li, Hengyun
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Conference on Postal and Delivery Economics <24., 2016, Florenz>
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Conference on Postal and Delivery Economics <27., 2019, Dublin>
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Conference “Competition on the Internet” <2013, München>
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Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Journal of retailing and consumer services
76
International journal of production economics
34
International journal of production research
32
Transportation research / E : an international journal
26
European journal of operational research : EJOR
23
Journal of internet commerce
23
Journal of business research : JBR
22
SpringerLink / Bücher
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International journal of electronic marketing and retailing : IJEMR
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Working paper / National Bureau of Economic Research, Inc.
16
International journal of hospitality management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
13
Asia Pacific journal of marketing and logistics
12
Electronic commerce research
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of logistics : research and applications
11
International journal of retail and distribution management
10
International journal of business information systems : IJBIS
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Omega : the international journal of management science
9
Service business
9
Information systems and e-business management : ISeB
8
Journal of hospitality marketing & management
8
Journal of retailing
8
Journal of strategic marketing
8
Manufacturing & service operations management : M & SOM
8
Tourism management : research, policies, practice
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of quality & reliability management
7
International journal of services and operations management : IJSOM
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Springer eBook Collection / Business and Economics
7
Technological forecasting & social change : an international journal
7
Electronic markets : the international journal on networked business
6
International journal of contemporary hospitality management
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International journal of procurement management
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ECONIS (ZBW)
1,124
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1
Operation strategy in an E-commerce platform supply chain : whether and how to introduce live streaming services?
Zhang, Xuemei
;
Chen, Haoran
;
Liu, Zhi
- In:
International transactions in operational research : a …
31
(
2024
)
2
,
pp. 1093-1121
Persistent link: https://www.econbiz.de/10014441156
Saved in:
2
Impacts of consumer virtual showrooming behavior on manufacturer and retailer strategic decisions in a dual-channel supply chain
Qiu, Ruozhen
;
Li, Chunxia
;
Sun, Minghe
- In:
European journal of operational research : EJOR
313
(
2024
)
1
,
pp. 325-342
Persistent link: https://www.econbiz.de/10014456564
Saved in:
3
Logistics mode selection and information sharing in a cross-border e-commerce supply chain with competition
Zhang, Xumei
;
Zha, Xiaoyu
;
Dan, Bin
;
Liu, Yi
;
Sui, Ronghua
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 136-151
Persistent link: https://www.econbiz.de/10014456837
Saved in:
4
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
5
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
6
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
7
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
8
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
9
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
10
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
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