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~accessRights:"restricted"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungssektor
customer satisfaction
Service quality
6,502
Dienstleistungsqualität
6,483
Customer satisfaction
2,748
Kundenzufriedenheit
2,748
Consumer behaviour
2,165
Konsumentenverhalten
2,165
Beziehungsmarketing
1,752
Relationship marketing
1,752
Financial audit
910
Wirtschaftsprüfung
910
Quality management
887
Qualitätsmanagement
886
Hospital
649
Krankenhaus
649
Health care
551
Gesundheitsversorgung
547
Customer service
544
Kundenservice
543
Service industry
478
Gesundheitswesen
443
Health care system
443
Product quality
418
Produktqualität
418
Beschwerdemanagement
412
Complaint management
412
service quality
383
Hotel industry
369
Hotellerie
369
Online retailing
332
Online-Handel
332
E-commerce
311
Electronic Commerce
310
Emotion
293
Satisfaction
267
Einzelhandel
249
Retail trade
249
audit quality
248
Gastronomie
247
Restaurant industry
247
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Undetermined
Free
130
Type of publication
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Article
697
Book / Working Paper
3
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
700
Aufsatz im Buch
14
Book section
14
Conference paper
10
Konferenzbeitrag
10
Aufsatzsammlung
4
Hochschulschrift
3
Bibliografie
1
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
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English
700
Author
All
Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Rayburn, Steven W.
3
Sousa, Rui
3
Sparks, Beverley
3
Ukko, Juhani
3
Utkarsh
3
Wang, Yi-Chieh
3
Wirtz, Jochen
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
AlNajem, Mohamad N.
2
Ali, Ahsan
2
Anh Thi Tu Le
2
Arsalan Najmi
2
Asante, Daniel
2
Asante, Eric Adom
2
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Published in...
All
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
17
International journal of hospitality management
16
Journal of service research
15
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of strategic marketing
6
Human systems management : HSM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International journal of business and globalisation : IJBG
4
International journal of business innovation and research : IJBIR
4
International journal of electronic customer relationship management : IJECRM
4
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ECONIS (ZBW)
700
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700
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1
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
How new technology impacts airport's
service
quality
and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
3
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
4
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
5
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
6
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
7
Post COVID-19 online shopping in South Africa : a mediation analysis of customer satisfaction on e-
service
quality
and purchase intention
Mtotywa, Matolwandile Mzuvukile
;
Kekana, Charles
- In:
African journal of science, technology, innovation and …
15
(
2023
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10014369337
Saved in:
8
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
9
To outsource or not : bike-share rebalancing strategies under the
service
quality
deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
10
Crowdsourced delivery and customer assessments of e-Logistics
Service
Quality
: an appraisal theory perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
Saved in:
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