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~accessRights:"restricted"
~subject:"E-commerce"
~subject:"Markenimage"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Markenimage
Customer satisfaction
5,435
Kundenzufriedenheit
5,435
Consumer behaviour
2,854
Konsumentenverhalten
2,854
Dienstleistungsqualität
2,850
Service quality
2,850
Beziehungsmarketing
2,428
Relationship marketing
2,427
Satisfaction
648
Online retailing
518
Online-Handel
518
Holiday behaviour
496
Urlaubsverhalten
496
Customer service
470
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
customer satisfaction
405
Emotion
403
Beschwerdemanagement
383
Complaint management
383
Electronic Commerce
381
Tourism
373
Tourismus
371
Brand management
364
Markenführung
364
Qualitätsmanagement
358
Quality management
353
Brand image
347
satisfaction
343
Viral marketing
342
Virales Marketing
342
Hotel industry
341
Hotellerie
341
Einzelhandel
326
Retail trade
325
Confidence
316
Vertrauen
314
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242
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709
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5
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696
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13
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13
Conference paper
7
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7
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711
German
3
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Han, Heesup
8
Japutra, Arnold
5
Gil Saura, Irene
4
Hyun, Sunghyup Sean
4
Kumar, Vikas
4
Loureiro, Sandra Maria Correia
4
Sparks, Beverley
4
Sreejesh, S.
4
Ahn, Jiseon
3
Alnawas, Ibrahim
3
Banerjee, Shubhomoy
3
Chua, Bee-Lia
3
Dwivedi, Abhishek
3
Fazal-e-Hasan, Syed
3
Hwang, Jinsoo
3
Johnson, Lester W.
3
Khan, Imran
3
Khan, Mohammed Naved
3
Kim, Jinkyung Jenny
3
Leckie, Civilai
3
Liu, Chih-Hsing
3
Mohd-Any, Amrul Asraf
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Muhammad Sabbir Rahman
3
Naser Valaei
3
Park, Jungkun
3
Paul, Justin
3
Prentice, Catherine
3
Rana, Nripendra P.
3
Ray, Arghya
3
Sachan, Amit
3
Salo, Jari
3
Silva, Susana C.
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Su, Jiafu
3
Vrontis, Demetris
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
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Springer Fachmedien Wiesbaden
1
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Journal of retailing and consumer services
57
International journal of hospitality management
19
Journal of business research : JBR
19
Journal of internet commerce
18
Journal of travel and tourism marketing
18
Journal of hospitality marketing & management
13
The journal of brand management : an international journal
13
Asia Pacific journal of marketing and logistics
12
Journal of strategic marketing
11
Service business
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
The journal of product & brand management
9
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of electronic marketing and retailing : IJEMR
8
International journal of retail and distribution management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
International journal of business information systems : IJBIS
7
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
Journal of vacation marketing
7
Psychology & marketing
7
Global business review
6
Journal of Islamic marketing
6
Journal of customer behaviour
6
Journal of destination marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Services marketing quarterly
6
Tourism management : research, policies, practice
6
International journal of business excellence : IJBEX
5
International journal of electronic customer relationship management : IJECRM
5
International journal of internet marketing and advertising : IJIMA
5
International journal of public sector performance management : IJPSPM
5
International journal of quality and service sciences
5
Journal of financial services marketing
5
Journal of promotion management : innovations in planning and applied research
5
Marketing intelligence & planning
5
The journal of business & industrial marketing
5
African journal of science, technology, innovation and development : AJSTID
4
International journal of production economics
4
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ECONIS (ZBW)
714
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1
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10
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714
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1
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
2
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
3
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
How does ergo-functional value resonance enhance intention to use? : An SDL perspective
Rini, Gilang Puspita
;
Ferdinand, Augusty Tae
- In:
International journal of innovation and technology …
21
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014495773
Saved in:
6
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
7
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
8
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
9
Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas
;
Hongyu, Zhang
;
Naqvi, …
- In:
Journal of modelling in management
19
(
2024
)
2
,
pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
Saved in:
10
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
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