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~accessRights:"restricted"
~subject:"Financial audit"
~subject:"Hotel industry"
~subject:"Kundenzufriedenheit"
~subject:"Wirtschaftsprüfung"
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Financial audit
Hotel industry
Kundenzufriedenheit
Wirtschaftsprüfung
Dienstleistungsqualität
7,266
Service quality
7,263
Customer satisfaction
2,847
Consumer behaviour
2,255
Konsumentenverhalten
2,255
Beziehungsmarketing
1,824
Relationship marketing
1,822
Qualitätsmanagement
992
Quality management
989
Hospital
744
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744
Health care
664
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660
Customer service
571
Kundenservice
571
Gesundheitswesen
544
Health care system
543
Dienstleistungssektor
514
Service industry
512
Product quality
466
Produktqualität
466
Beschwerdemanagement
421
Complaint management
421
Hotellerie
378
service quality
374
Online retailing
345
Online-Handel
345
E-commerce
327
Electronic Commerce
325
Emotion
302
Patients
280
Patienten
279
Satisfaction
275
Einzelhandel
265
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265
audit quality
260
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Han, Heesup
25
Prentice, Catherine
16
Mattila, Anna S.
13
Balaji, M. S.
12
Knechel, W. Robert
11
Pittman, Jeffrey A.
10
Roy, Sanjit
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
Söderlund, Magnus
9
Ali, Faizan
8
Aobdia, Daniel
8
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Gul, Ferdinand A.
8
Gustafsson, Anders
8
Krishnan, Gopal
8
Law, Chun Hung Roberts
8
Mainardes, Emerson Wagner
8
Mo, Phyllis Lai Lan
8
Omer, Thomas C.
8
Prybutok, Victor R.
8
Raman, Krishnamurthy K.
8
Sparks, Beverley
8
Xu, Xun
8
Zhang, Min
8
Guchait, Priyanko
7
Gursoy, Dogan
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Park, Jungkun
7
Paul, Justin
7
Shahin, Arash
7
Su, LuJun
7
Wu, Luorong
7
Yi, Youjae
7
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6
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
IGI Global
1
Nomos Verlagsgesellschaft
1
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International journal of hospitality management
189
Journal of retailing and consumer services
182
Journal of business research : JBR
107
Auditing : a journal of practice & theory
106
Journal of hospitality marketing & management
74
The journal of services marketing
73
International journal of contemporary hospitality management
67
The accounting review : a publication of the American Accounting Association
63
Service business
61
Journal of travel and tourism marketing
54
Total quality management & business excellence
52
Tourism management : research, policies, practice
52
The service industries journal
50
Journal of air transport management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Accounting horizons : a quarterly publication of the American Accounting Association
45
Services marketing quarterly
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
The TQM journal : the international review of organizational improvement
37
International journal of quality & reliability management
35
Managerial auditing journal
34
International journal of auditing : IJA
32
Asia Pacific journal of marketing and logistics
30
Journal of accounting and public policy
30
International journal of services and operations management : IJSOM
29
Tourism management perspectives : TMP
29
International journal of quality and service sciences
28
Journal of service management
27
International journal of services, economics and management
26
Advances in accounting : a research annual
24
Journal of service research
23
International journal of productivity and quality management : IJPQM
22
Journal of hospitality and tourism insights
22
Journal of strategic marketing
22
The international journal of bank marketing : IJBM
22
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
21
International journal of business excellence : IJBEX
21
The European accounting review
21
Journal of Islamic marketing
19
Journal of service theory and practice
19
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ECONIS (ZBW)
3,949
OLC EcoSci
1
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1
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
2
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
5
Cognitive dissonance and auditor professional skepticism
Adikaram, Ruwan
;
Higgs, Julia L.
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 71-110
Persistent link: https://www.econbiz.de/10014473322
Saved in:
6
Secrecy culture, client importance, and auditor reporting behavior : an international study
Lam, Brian M.
;
Mo, Phyllis Lai Lan
;
Rahman, Md Jahidur
- In:
Managerial auditing journal
39
(
2024
)
2
,
pp. 113-137
Persistent link: https://www.econbiz.de/10014473517
Saved in:
7
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
8
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
9
Two sides of the same coin : the good and bad of alumni affiliation during auditor evidence collection
Earley, Christine E.
;
Kuselias, Stephen G.
;
MacKenzie, Nikki
- In:
The accounting review : a publication of the American …
99
(
2024
)
1
,
pp. 191-206
Persistent link: https://www.econbiz.de/10014475419
Saved in:
10
Towards sustainable audit quality : framework based on the UK financial reporting council
Ashrafi, Mehdi
;
Abdoli, Mohammadreza
;
Valiyan, Hasan
- In:
International journal of law and management
66
(
2024
)
1
,
pp. 88-111
Persistent link: https://www.econbiz.de/10014476565
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