The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Angelos Pantouvakis, Ilias Vlachos and Dionysios Polemis
| Year of publication: |
2024
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|---|---|
| Authors: | Pantouvakis, Angelos ; Vlachos, Ilias ; Polemis, Dionysios |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 1, p. 107-126
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| Subject: | Employee satisfaction | Maritime | Seafarer rank | Seafarers | Service quality | Social environment | Workplace environment | Dienstleistungsqualität | Arbeitszufriedenheit | Job satisfaction | Schifffahrtsberufe | Kundenzufriedenheit | Customer satisfaction | Schifffahrt | Shipping | Ranking-Verfahren | Ranking method |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-12-2022-0354 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470823