An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Sachin Kashyap, Sanjeev Gupta and Tarun Chugh
| Year of publication: |
2024
|
|---|---|
| Authors: | Kashyap, Sachin ; Gupta, Sanjeev ; Chugh, Tarun |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 1, p. 360-391
|
| Subject: | Activation function | Artificial neural network | Customer satisfaction | Factor analysis | Internetbanking | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Neuronale Netze | Neural networks | Faktorenanalyse | Electronic Banking | Electronic banking |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-04-2022-0125 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470837