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~accessRights:"restricted"
~subject:"Innovation management"
~subject:"Management"
~subject:"Services"
~type:"article"
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Innovation management
Management
Services
Customer service management
276
Service management
206
Dienstleistungsmanagement
160
Service quality
90
Dienstleistungsqualität
84
Customer satisfaction
76
Relationship marketing
57
Beziehungsmarketing
48
Consumer behaviour
46
Dienstleistungssektor
45
Service industry
45
Customer service
38
Kundenzufriedenheit
38
service management
38
Customer relations
34
Konsumentenverhalten
29
Kundenservice
29
Dienstleistung
26
Quality management
26
Services marketing
25
Innovation
23
Qualitätsmanagement
22
Dienstleistungsmarketing
21
Training
21
Brand management
16
Business process management
16
Value creation
16
Betriebliche Wertschöpfung
15
Customer integration
15
Customer loyalty
15
Hotel industry
15
Hotellerie
15
Kundenintegration
15
Prozessmanagement
15
Banking
14
Customers
14
Employees
14
Service-dominant logic
14
Bibliometrics
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conceptual-paper
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English
35
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Anderson, Sidney
2
Smith, Jeffery
2
Akaka, Melissa Archpru
1
Anholon, Rosley
1
Baradarani, Sarvnaz
1
Beltagui, Ahmad
1
Benoit, Sabine
1
Blazevic, Vera
1
Bone, Sterling
1
Bonfim, Leandro Rodrigo Canto
1
Brandl, Kristin
1
Candi, Marina
1
Chase, Richard B.
1
Chen, Chun Liang
1
Chen, Yi-An
1
Cheng, Colin C. J.
1
Christa, Sharon
1
Clatworthy, Simon
1
Desouza, Kevin C.
1
Didonet, Simone Regina
1
El Basha, Hanan
1
Ellway, Benjamin
1
Finoti, Lucas
1
Fjuk, Annita
1
Fließ, Sabine
1
Fombelle, Paul W.
1
Fox, Gavin
1
Funk, Daniel C.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hampson, Daniel P.
1
Harvey, Jean
1
Heineke, Janelle
1
Hotti, Virpi
1
Ippolito, Adelaide
1
Jones, Andrew
1
Jäntti, Marko
1
Khan, Mahmood A.
1
Kijima, Kyoichi
1
Kilic, Hasan
1
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Published in...
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Journal of service management
3
The journal of services marketing
3
International Journal of Quality and Service Sciences
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of services and operations management : IJSOM
2
Journal of business research : JBR
2
Journal of service research : JSR
2
The service industries journal
2
California management review
1
Chinese management studies
1
Employee Relations
1
Information technology and management
1
International journal of hospitality management
1
International journal of intelligent enterprise
1
Journal of Product & Brand Management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of information & knowledge management : JIKM
1
Journal of operations management
1
Public performance & management review
1
Service business
1
Service systems science
1
Services marketing quarterly
1
The journal of business & industrial marketing
1
The multiple dimensions of institutional complexity in international business research
1
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ECONIS (ZBW)
31
Other ZBW resources
4
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1
Guest editorial: the sport x service experience : an opportunity for sport
service
management
research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
2
A systematic analysis of defects, incidents, tickets and service effort estimation
Christa, Sharon
;
Suma, V.
- In:
International journal of intelligent enterprise
8
(
2021
)
4
,
pp. 377-396
Persistent link: https://www.econbiz.de/10012670434
Saved in:
3
International services : the interface between service characteristics, policy, and institutions
Brandl, Kristin
;
Ørberg Jensen, Peter D.
;
Jones, Andrew
; …
- In:
The multiple dimensions of institutional complexity in …
,
(pp. 299-310)
.
2021
Persistent link: https://www.econbiz.de/10012588979
Saved in:
4
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
5
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
6
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
7
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
8
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
9
Critical success factors concerning the management of industrial services
Machado, Isabelle Confort
;
Anholon, Rosley
;
Quelhas, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 110-129
Persistent link: https://www.econbiz.de/10012206567
Saved in:
10
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
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