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~accessRights:"restricted"
~subject:"Innovationsmanagement"
~subject:"Kundenzufriedenheit"
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Search: subject:"Beziehungsmanagement"
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Innovationsmanagement
Kundenzufriedenheit
Beziehungsmarketing
8,363
Relationship marketing
8,363
Consumer behaviour
4,405
Konsumentenverhalten
4,405
Customer satisfaction
2,424
Service quality
1,822
Dienstleistungsqualität
1,821
Brand management
1,418
Markenführung
1,418
Social Web
1,076
Social web
1,076
Markenimage
1,064
Brand image
1,063
Lieferantenmanagement
876
Supplier relationship management
876
Online-Marketing
854
Internet marketing
847
Customer integration
827
Kundenintegration
825
Brand
705
Markenartikel
693
Einzelhandel
659
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658
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621
Online-Handel
621
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613
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613
Electronic Commerce
577
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570
Marketingmanagement
570
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566
Kundenwert
539
Customer value
528
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460
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453
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450
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413
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413
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383
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974
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2,550
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44
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2,584
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47
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Han, Heesup
26
Prentice, Catherine
11
Svensson, Göran
11
Rather, Raouf Ahmad
10
Bilgihan, Anil
9
Khan, Imran
9
Mattila, Anna S.
9
Quach, Sara
9
Ahn, Jiseon
8
Balaji, M. S.
8
Gustafsson, Anders
8
Klaus, Philipp
8
Loureiro, Sandra Maria Correia
8
So, Kevin Kam Fung
8
Sreejesh, S.
8
Wong, IpKin Anthony
8
Gong, Taeshik
7
Hollebeek, Linda D.
7
Hyun, Sunghyup Sean
7
Johnson, Lester W.
7
Keiningham, Timothy
7
Kim, Wansoo
7
Tanford, Sarah
7
Aksoy, Lerzan
6
Cai, Ruiying
6
Fatma, Mobin
6
Gil Saura, Irene
6
Hwang, Jinsoo
6
Izogo, Ernest Emeka
6
Japutra, Arnold
6
Leckie, Civilai
6
Molinillo, Sebastian
6
Mortimer, Gary
6
Mpinganjira, Mercy
6
Park, Jungkun
6
Rahman, Zillur
6
Roberts-Lombard, Mornay
6
Thaichon, Park
6
Thurasamy Ramayah
6
Van Vaerenbergh, Yves
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Journal of retailing and consumer services
207
Journal of business research : JBR
121
International journal of hospitality management
97
The journal of services marketing
63
Journal of hospitality marketing & management
49
Journal of travel and tourism marketing
45
Service business
42
Tourism management : research, policies, practice
37
The service industries journal
36
International journal of contemporary hospitality management
33
Industrial marketing management : the international journal for industrial and high-tech firms
31
Asia Pacific journal of marketing and logistics
30
Journal of strategic marketing
30
SpringerLink / Bücher
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Services marketing quarterly
26
The journal of business & industrial marketing
26
Total quality management & business excellence
25
Journal of service management
24
The TQM journal : the international review of organizational improvement
22
Journal of service research
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Journal of the Academy of Marketing Science
18
Tourism management perspectives : TMP
18
International journal of business excellence : IJBEX
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
17
The international journal of bank marketing : IJBM
17
Journal of service research : JSR
16
The international review of retail, distribution and consumer research
16
European journal of marketing
15
International journal of quality and service sciences
15
Marketing intelligence & planning
15
Psychology & marketing
15
Journal of Islamic marketing
14
Journal of air transport management
14
Journal of marketing
14
International journal of bank marketing
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ECONIS (ZBW)
2,631
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1
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1
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
2
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
3
Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Ashfaq, Muhammad
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 423-437
Persistent link: https://www.econbiz.de/10014473086
Saved in:
4
Product and service innovation with customer recognition
Li, Jiaoyang
- In:
Decision sciences
55
(
2024
)
1
,
pp. 17-32
Persistent link: https://www.econbiz.de/10014473255
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
7
QR code m-payment from a customer experience perspective
Eren, Berrin Arzu
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 106-121
Persistent link: https://www.econbiz.de/10014479204
Saved in:
8
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
9
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
10
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
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