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Reconfiguring the customer service domain : perspectives of managers, conversational designers, and human agents on human-chatbot collaboration
Martijn, Gabriëlla
;
Hooijdonk, Charlotte van
; …
- In:
International journal of innovation and technology …
21
(
2024
)
4
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014576704
Saved in:
2
Linguistic elements of conversational human voice in online brand communication : manipulations and perceptions
Liebrecht, Christine
;
Tsaousi, Christina
;
Hooijdonk, …
- In:
Journal of business research : JBR
132
(
2021
),
pp. 124-135
Persistent link: https://www.econbiz.de/10012581572
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