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Search: person:"Klaus, Philipp"
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22
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16
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13
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Klaus, Philipp
33
Kuppelwieser, Volker
10
Manthiou, Aikaterini
10
Tarquini-Poli, Annalisa
4
Tsiotsou, Rodoula H.
3
Hollebeek, Linda D.
2
Klaus, Philipp ‘Phil’
2
Van Ha Luong
2
Alawad, Nawal Ahmed Mostafa
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Baruch, Yehuda
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Boujena, Othman
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Campbell, Jeffrey
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Heinonen, Kristina
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Hickman, Ellie
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Imhof, Gustavo
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Jaakkola, Elina
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Keiningham, Timothy
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Klaus, Philipp Phil
1
Klaus, Philipp ‘Phil'
1
Kuppelwieser, Volker G.
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Lemon, Katherine N.
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Park, JungKun
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Park, Jungkun
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9
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5
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4
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3
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2
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2
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1
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1
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1
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1
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ECONIS (ZBW)
30
Other ZBW resources
7
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1
Solo tourism : exploration and conceptualization : a semi-supervised machine learning approach
Manthiou, Aikaterini
;
Van Ha Luong
;
Klaus, Philipp
- In:
Journal of travel and tourism marketing
40
(
2023
)
6
,
pp. 453-474
Persistent link: https://www.econbiz.de/10014419157
Saved in:
2
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
3
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
The convenience of shopping via voice AI : introducing AIDM
Klaus, Philipp
;
Zaichkowsky, Judith Lynne
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013169684
Saved in:
8
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
9
Slow tourism : conceptualization and interpretation : a travel vloggers' perspective
Manthiou, Aikaterini
;
Klaus, Philipp
;
Van Ha Luong
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366065
Saved in:
10
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
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