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Search: subject:"SST"
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Consumer behaviour
18
Konsumentenverhalten
18
Selbstbedienung
17
Self-service
17
SST
15
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
10
Kundenzufriedenheit
10
Beschwerdemanagement
5
Complaint management
5
Self-service technology (SST)
5
Innovation adoption
4
Innovationsakzeptanz
4
Self-service technology
4
Technischer Fortschritt
4
Technological change
4
self-service technology
4
self-service technology (SST)
4
Einzelhandel
3
Retail trade
3
Air transport
2
Airline
2
Customer experience
2
Customer service
2
Electronic Banking
2
Electronic banking
2
Fluggesellschaft
2
Intensity
2
Kundenservice
2
Luftverkehr
2
Malaysia
2
Sea surface temperature (SST)
2
Self-service technologies (SSTs)
2
Service technology
2
Track
2
customer satisfaction
2
perceived ease of use
2
service failure
2
service quality
2
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26
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12
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Chiu, Yen-Ting Helena
2
Dung Minh Nguyen
2
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2
Lee, Boyoun
2
Mattila, Anna S.
2
Wu, Luorong
2
Al-Rashidi, Thamer
1
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Ali, M.
1
Amos, Carl
1
Archana Singh
1
Arslan, Seda
1
Arul, S. Thanigai
1
Ayadi, Mohamed
1
Baabdullah, Abdullah Mohammed
1
Bongirwar, Vishal
1
Boybeyi, Zafer
1
Bueno, A. Valente
1
Cao, Zhongpeng
1
Carneiro, F.O. Moura
1
Cervone, Guido
1
Chang, Po-Chien
1
Chtioui, Naouel
1
Cranage, David A.
1
Dao, Hung M.
1
Dwivedi, Yogesh Kumar
1
El-Gamily, Hamdy
1
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1
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1
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1
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1
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1
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1
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1
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1
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Natural Hazards
7
The journal of services marketing
3
Energy
2
International journal of services, economics and management
2
Journal of hospitality marketing & management
2
Electronic commerce research
1
Information systems management
1
International Journal of E-Adoption (IJEA)
1
International journal of business and systems research : IJBSR
1
International journal of contemporary hospitality management
1
International journal of financial research
1
International journal of hospitality management
1
International journal of management concepts and philosophy : IJMCP
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of services and operations management
1
Journal of air transport management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
1
Manufacturing & Service Operations Management
1
Mathematics and Computers in Simulation (MATCOM)
1
Portuguese economic journal
1
Research policy : policy, management and economic studies of science, technology and innovation
1
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1
TEST: An Official Journal of the Spanish Society of Statistics and Operations Research
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
25
RePEc
12
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1
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date (oldest first)
1
An empirical analysis of self-service technologies : mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
2
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
3
Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Chiu, Yen-Ting Helena
;
Dung Minh Nguyen
;
Hofer, Katharina
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1195-1212
Persistent link: https://www.econbiz.de/10014484077
Saved in:
4
Causal attributions and overall blame of self-service technology (
SST
) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
5
Self-service technologies (SSTs) in airline services : multimediating effects of flow experience and
SST
evaluation
Moon, Hye Young
;
Lee, Boyoun
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2176-2198
Persistent link: https://www.econbiz.de/10013412579
Saved in:
6
Service failure and self-recovery in tech-based services : self-determination theory perspective
Chiu, Yen-Ting Helena
;
Dung Minh Nguyen
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10013362177
Saved in:
7
The process of solving problems with self-service technologies : a study from the user's perspective
Nili, Alireza
;
Tate, Mary
;
Johnstone, David
- In:
Electronic commerce research
19
(
2019
)
2
,
pp. 373-407
Persistent link: https://www.econbiz.de/10012099648
Saved in:
8
Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf
- In:
Technological forecasting & social change : an …
169
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
Saved in:
9
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
10
Self-service technology kiosk design for restaurants : an QFD application
Park, Soona
;
Letho, Xinran
;
Letho, Mark
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425712
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