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Search: subject:"Verbraucher"
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Konsumentenverhalten
27,909
Consumer behaviour
27,908
Customer satisfaction
5,438
Kundenzufriedenheit
5,437
Beziehungsmarketing
5,205
Relationship marketing
5,205
Markenführung
4,047
Brand management
4,046
Dienstleistungsqualität
3,576
Service quality
3,576
Markenimage
3,519
Brand image
3,515
Social Web
2,782
Social web
2,782
Online retailing
2,652
Online-Handel
2,652
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2,585
Internet marketing
2,572
Brand
2,073
Markenartikel
2,035
Einzelhandel
1,920
Retail trade
1,914
Theory
1,870
Theorie
1,866
Emotion
1,827
Werbewirkung
1,712
Advertising effects
1,710
Viral marketing
1,675
Virales Marketing
1,675
Electronic Commerce
1,639
E-commerce
1,615
Advertising
1,428
Werbung
1,406
Experiment
1,397
Confidence
1,282
Vertrauen
1,279
Holiday behaviour
1,079
Urlaubsverhalten
1,079
Preismanagement
1,072
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1,071
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29,208
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2,535
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12
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28,029
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796
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796
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793
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322
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93
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77
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49
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698
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Han, Heesup
93
Mattila, Anna S.
67
Septianto, Felix
56
Paul, Justin
54
Dwivedi, Yogesh Kumar
52
Loureiro, Sandra Maria Correia
48
Thaichon, Park
42
Hollebeek, Linda D.
40
Phau, Ian
39
Belk, Russell W.
38
Kim, Jungkeun
38
Ko, Eunju
35
Lusk, Jayson L.
34
Kim, Seongseop
33
Rana, Nripendra P.
33
Law, Chun Hung Roberts
32
Balaji, M. S.
31
Nayga, Rodolfo M.
31
Wu, Luorong
31
Park, Jungkun
30
So, Kevin Kam Fung
30
Grewal, Dhruv
29
Japutra, Arnold
29
Wong, IpKin Anthony
29
Ahn, Jiseon
28
Hwang, Jinsoo
28
Jang, Soocheong
28
Kumar, V.
28
Line, Nathaniel D.
28
Prashar, Sanjeev
28
Sharma, Piyush
28
Prentice, Catherine
27
Rahman, Zillur
27
Jebarajakirthy, Charles
26
Martínez-López, Francisco J.
26
Quach, Sara
26
Bang, Nguyen
25
Dhir, Amandeep
25
Hanks, Lydia
25
Ko, Yong Jae
25
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Springer Fachmedien Wiesbaden
137
National Bureau of Economic Research
97
OECD
36
IGI Global
31
International Energy Agency
30
Edward Elgar Publishing
20
Springer International Publishing
10
Peter Lang GmbH
7
Springer Gabler <Firma>
7
Technische Universität Braunschweig
7
Organisation for Economic Co-operation and Development
6
Nomos Verlagsgesellschaft
5
World Trade Organization
5
Deutscher Dialogmarketing Verband
4
NetLibrary, Inc
4
Taylor and Francis
4
World Bank
4
World Bank Group
4
Springer-Verlag GmbH
3
Taylor and Francis.
3
City of London (England) / Corporation
2
De Gruyter Oldenbourg
2
Europäische Kommission / Generaldirektion Gesundheit und Verbraucherschutz
2
Helmut-Schmidt-Universität
2
Information Resources Management Association
2
International Finance Corporation
2
Paradoxien des Verbraucherverhaltens <Veranstaltung> <2017, Berlin>
2
SRH Fernhochschule
2
World Tourism Organization
2
ANZMAC Conference <2019, Wellington>
1
Accenture GmbH <Kronberg im Taunus>
1
Armutsbekämpfung durch Schuldenprävention <Veranstaltung> <Olten>
1
Association for Consumer Research
1
Association for Consumer Research (U.S.)
1
COVID-19-Consumer Law Research Group
1
Cash in East Asia <Veranstaltung> <2016, Ludwigshafen am Rhein>
1
Chronos Verlag
1
City of London Gas Consumers' General Committee
1
Consumer Culture Theory Conference <13., 2018, Odense>
1
Consumers' Association
1
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Journal of retailing and consumer services
1,592
Journal of business research : JBR
1,528
International journal of hospitality management
617
SpringerLink / Bücher
424
International journal of consumer studies
328
Asia Pacific journal of marketing and logistics
295
Tourism management : research, policies, practice
280
Psychology & marketing
263
Journal of travel and tourism marketing
259
Technological forecasting & social change : an international journal
236
The journal of product & brand management
231
Management science : journal of the Institute for Operations Research and the Management Sciences
229
Working paper / National Bureau of Economic Research, Inc.
229
International journal of contemporary hospitality management
227
Journal of marketing communications
217
Discussion paper / Centre for Economic Policy Research
213
Journal of Islamic marketing
205
Journal of hospitality marketing & management
204
The journal of brand management : an international journal
202
Journal of international consumer marketing
194
International journal of advertising : the review of marketing communications
192
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
186
Journal of retailing
184
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
180
The journal of services marketing
174
Tourism management perspectives : TMP
167
Discussion papers / CEPR
166
Journal of strategic marketing
164
Journal of promotion management : innovations in planning and applied research
163
Journal of marketing management : JMM ; journal of the Academy of Marketing
162
Journal of the Academy of Marketing Science
161
The international review of retail, distribution and consumer research
157
Marketing intelligence & planning
156
Journal of marketing
151
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
148
Marketing letters : a journal of research in marketing
146
Food policy : economics planning and politics of food and agriculture
144
The service industries journal
143
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
142
Service business
142
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ECONIS (ZBW)
31,748
USB Cologne (EcoSocSci)
7
Showing
1
-
10
of
31,755
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date (oldest first)
1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
3
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
4
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
5
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
6
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
7
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
8
The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.
;
Miller, Jason
;
Whipple, Judith M.
; …
- In:
International journal of physical distribution and …
54
(
2024
)
1
,
pp. 40-60
Persistent link: https://www.econbiz.de/10014466376
Saved in:
9
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
10
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
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