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~isPartOf:"A Research Agenda for Service Marketing"
~isPartOf:"Progress in the competitive agenda in the postal and delivery sector"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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Dienstleistungsqualität
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A Research Agenda for Service Marketing
Progress in the competitive agenda in the postal and delivery sector
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
Europäische Hochschulschriften / 5
8
Management, Prozessgestaltung, Kundenperspektive
8
Gabler Edition Wissenschaft
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
7
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
7
Internal Branding : wie Sie Ihre Mitarbeiter zu Markenbotschaftern machen
6
Achieving competitive advantage through quality management
5
Dienstleistungsmanagement im Krankenhaus ; 2
5
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
5
LISS 2012 ; Vol. 1
5
Marketing in the new global order : challenges and opportunities
5
Service quality and management
5
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
4
Dienstleistungscontrolling
4
Dienstleistungsmanagement im Krankenhaus ; 1
4
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
4
Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
4
Electronic Services
4
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
4
Global cases on hospitality industry
4
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
4
Health care issues in the United States and Japan
4
Interaktionen im Dienstleistungsbereich
4
Produktivität von Customization Services : Messung, Bewertung und Steuerung am Beispiel industrieller Dienstleistungen
4
Qualitätsmanagement im Dienstleistungsbereich : Assessment - Sicherung - Entwicklung
4
Qualitätsmanagement im Gesundheitswesen
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Accountability and responsibility in health care : issues in addressing an emerging global challenge
3
Advances in applied economics, business and development
3
Competitive advantage : strategies, management and performance
3
Corporate strategies & innovations in the emerging global economy
3
Driving service productivity : value-creation through innovation
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E-manufacturing and E-service strategies in contemporary organizations
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ECONIS (ZBW)
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1
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
4
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
5
Service quality, price caps and the USO under entry
Crew, Michael A.
;
Kleindorfer, Paul R.
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 1-22)
.
2009
Persistent link: https://www.econbiz.de/10003838487
Saved in:
6
Estimating the impact of price regulation on service quality in post
Swinand, Gregory P.
;
Lyons, Sean
;
O'Grady, Michael
; …
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 23-33)
.
2009
Persistent link: https://www.econbiz.de/10003838515
Saved in:
7
Price and quality of service regulation in Portugal
Castro, João
;
Franco, Agostinho
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 34-51)
.
2009
Persistent link: https://www.econbiz.de/10003838529
Saved in:
8
Costing elements of the universal service
Bradley, Richard
;
Burns, Philip
;
Houpis, George
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 100-112)
.
2009
Persistent link: https://www.econbiz.de/10003838579
Saved in:
9
Network externalities and the USO : a two-sided market approach
Boldron, François
;
Cremer, Helmuth
;
De Donder, Philippe
; …
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 184-195)
.
2009
Persistent link: https://www.econbiz.de/10003838647
Saved in:
10
Mail order business demand : a conceptual approach
Ambrosini, Xavier
;
Breville, Sebastien
;
Cornee, Joe͏̈l
; …
- In:
Progress in the competitive agenda in the postal and …
,
(pp. 196-208)
.
2009
Persistent link: https://www.econbiz.de/10003838651
Saved in:
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