//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Betriebswirtschaftliche Forschung zur Unternehmensführung"
~subject:"Emotion"
~subject:"Human Resource Management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call Center"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Emotion
Human Resource Management
Call centre
7
Callcenter
7
Customer service
3
Kundenservice
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Consumer behaviour
2
Konsumentenverhalten
2
Management
2
Mitarbeiter
2
Personalmanagement
2
Unternehmen
2
Work behaviour
2
Animal protection
1
Arbeitsleistung
1
Arbeitsproduktivität
1
Burnout
1
Büroberufe
1
Call Center
1
China
1
Dienstleistungsqualität
1
Dismissal
1
Fertigungsberufe
1
Firm performance
1
Führungskräfte
1
Human resource development
1
Information behaviour
1
Informationsverhalten
1
Job performance
1
Job satisfaction
1
Kooperative Führung
1
Kündigung
1
Labour productivity
1
Managers
1
Manufacturing occupations
1
Measurement
1
Messung
1
Office workers
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
5
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Hochschulschrift
1
Thesis
1
Language
All
English
5
German
1
Author
All
Batt, Rosemary L.
1
Colvin, Alexander James
1
Diefendorff, James M.
1
Gabriel, Allison S.
1
Liao, Hui
1
Maitlis, Sally
1
Rothbard, Nancy P.
1
Schabram, Kira
1
Scupin, Yvonne
1
Shi, Junqi
1
Wang, Mo
1
Wilk, Steffanie L.
1
Zhan, Yujie
1
more ...
less ...
Published in...
All
Academy of Management journal : AMJ
Betriebswirtschaftliche Forschung zur Unternehmensführung
The next available operator : managing human resources in Indian business process outsourcing industry
5
Human resource management
3
Administrative Sciences : open access journal
2
Employee relations
2
ILR review : the journal of work and policy
2
Industrial relations : a journal of economy & society
2
International journal of work innovation : IJWI
2
Journal of vocational behavior
2
The international journal of human resource management
2
Work, employment & society : a journal of the British Sociological Association
2
Working paper series / Center for Advanced Human Resource Studies
2
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Area 14 / Scienze politiche e sociali
1
Asia Pacific journal of human resources : APJHR
1
Asia-Pacific journal of business administration
1
Banken im Wandel : Direktbanken und Direct Banking
1
Bericht / Institut zur Erforschung Sozialer Chancen
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Brookings trade forum
1
Business research quarterly : BRQ
1
Case studies on outsourcing trends ; Vol. 1
1
Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung
1
Economic and industrial democracy
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
1
European journal of international management : EJIM
1
European management journal
1
Expanding the boundaries of work-family research : a vision for the future
1
Finanzierung, Leasing, Factoring : FLF
1
Human relations
1
Human resource management journal
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International employment relations review
1
International journal of Indian culture and business management
1
International journal of contemporary hospitality management
1
International journal of happiness and development
1
Journal for global business advancement : JGBA
1
Journal of Asia Business Studies
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Negotiating the challenges of a calling : emotion and enacted sensemaking in animal shelter work
Schabram, Kira
;
Maitlis, Sally
- In:
Academy of Management journal : AMJ
60
(
2017
)
2
,
pp. 584-609
Persistent link: https://www.econbiz.de/10011689407
Saved in:
2
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
3
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
4
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
5
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
6
Call-Center
-Management und Mitarbeiterzufriedenheit : eine kausalanalytische Untersuchung
Scupin, Yvonne
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003064827
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->