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~isPartOf:"Academy of Management journal : AMJ"
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Customer satisfaction
5
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4
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4
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Academy of Management journal : AMJ
Journal of business research : JBR
2,201
Journal of retailing and consumer services
2,037
International journal of hospitality management
905
International journal of consumer studies
790
Psychology & marketing
690
NBER working paper series
653
Journal of consumer research : JCR ; an interdisciplinary bimonthly
604
Working paper / National Bureau of Economic Research, Inc.
581
NBER Working Paper
488
Journal of marketing research : JMR
473
Asia Pacific journal of marketing and logistics
432
SpringerLink / Bücher
425
Tourism management : research, policies, practice
410
Journal of travel and tourism marketing
399
The journal of product & brand management
394
European journal of marketing : EJM
389
Management science : journal of the Institute for Operations Research and the Management Sciences
389
Journal of retailing
388
Journal of marketing
387
The journal of brand management : an international journal
362
The journal of services marketing
356
Journal of marketing management : MM
346
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of the Academy of Marketing Science
337
Cogent business & management
330
The service industries journal
328
International journal of contemporary hospitality management
327
Journal of international consumer marketing
326
Journal of consumer behaviour : an international research review
321
Marketing letters : a journal of research in marketing
312
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
310
Journal of hospitality marketing & management
310
International journal of retail & distribution management
304
Journal of marketing communications
299
The international review of retail, distribution and consumer research
299
The journal of consumer marketing
294
Journal of fashion marketing and management
290
Journal of economic psychology : research in economic psychology and behavioral economics
281
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
281
Journal of business ethics : JOBE
276
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ECONIS (ZBW)
10
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1
Gaining legitimacy by being different : optimal distinctiveness in crowdfunding platforms
Taeuscher, Karl
;
Bouncken, Ricarda B.
;
Pesch, Robin
- In:
Academy of Management journal : AMJ
64
(
2021
)
1
,
pp. 149-179
Persistent link: https://www.econbiz.de/10012508615
Saved in:
2
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
3
A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan
;
Liu, Yihao
;
Wang, Mo
;
Lanaj, Klodiana
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
Saved in:
4
Take a stand or keep your seat : board turnover after social movement boycotts
McDonnell, Mary-Hunter
;
Cobb, J. Adam
- In:
Academy of Management journal : AMJ
63
(
2020
)
4
,
pp. 1028-1053
Persistent link: https://www.econbiz.de/10012300940
Saved in:
5
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
6
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
7
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
8
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
9
Human capital flows : using context-emergent turnover (CET) theory to explore the process by which turnover, hiring, and job demands affect patient satisfaction
Reilly, Greg
;
Nyberg, Anthony J.
;
Maltarich, Mark
; …
- In:
Academy of Management journal : AMJ
57
(
2014
)
3
,
pp. 766-790
Persistent link: https://www.econbiz.de/10010396115
Saved in:
10
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
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