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~isPartOf:"American economic journal : a journal of the American Economic Association"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
~language:"nor"
~language:"und"
~person:"Gursoy, Dogan"
~person:"Seo, Soobin"
~subject:"Brand management"
~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Kapitaleinkommen"
~subject:"Konjunktur"
~subject:"Konsumentenverhalten"
~subject:"Markenimage"
~subject:"Wirkungsanalyse"
~type_genre:"Article in journal"
~type_genre:"Book section"
~type_genre:"Collection of articles of several authors"
~type_genre:"Konferenzschrift"
~type_genre:"Übersichtsarbeit"
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Brand management
Customer satisfaction
Germany
Kapitaleinkommen
Konjunktur
Konsumentenverhalten
Markenimage
Wirkungsanalyse
Consumer behaviour
14
USA
9
United States
9
Gastronomie
8
Restaurant industry
8
Hotel industry
6
Hotellerie
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Arbeitszufriedenheit
4
Brand image
4
Gastgewerbe
4
Hospitality industry
4
Job satisfaction
4
Beziehungsmarketing
3
Confidence
3
Ernährungsindustrie
3
Food
3
Food industry
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Lebensmittel
3
Markenführung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Vertrauen
3
Age group
2
Altersgruppe
2
Analysis of variance
2
Anthropomorphism
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Arbeitsethik
2
Arbeitsmobilität
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Arbeitsverhalten
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Artificial intelligence
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Brand
2
Brand equity
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19
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Article in journal
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Collection of articles of several authors
Konferenzschrift
Übersichtsarbeit
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19
Language
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English
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Author
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Gursoy, Dogan
Seo, Soobin
Jang, Soocheong
41
Han, Heesup
38
Mattila, Anna S.
30
Hyun, Sunghyup Sean
14
Law, Chun Hung Roberts
14
Lee, Seoki
14
Hanks, Lydia
13
Kim, Seongseop
13
Line, Nathaniel D.
13
Zhang, Lu
13
Wu, Luorong
12
Jeong, EunHa
11
Kim, Woo Gon
11
Lynn, Michael
10
So, Kevin Kam Fung
10
Wei, Wei
10
Wong, IpKin Anthony
10
Guchait, Priyanko
9
Heo, Cindy Yoonjoung
9
King, Ceridwyn
9
Liu, Qing
9
Lu, Lu
9
Miao, Li
9
Cho, Meehee
8
Hwang, Jinsoo
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Back, Ki-Joon
7
Chen, Ming-Hsiang
7
Chua, Bee-Lia
7
Gao, Yixing
7
Guéguen, Nicolas
7
Jacob, Céline
7
Kang, Juhee
7
Qu, Hailin
7
Rahman, Imran
7
Song, Hanqun
7
Wang, Yao-Chin
7
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American economic journal : a journal of the American Economic Association
International journal of hospitality management
Management science : journal of the Institute for Operations Research and the Management Sciences
Tourism management : research, policies, practice
10
Journal of hospitality marketing & management
6
International journal of contemporary hospitality management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of travel and tourism marketing
2
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
19
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19
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1
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
2
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
3
When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction
Seo, Soobin
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013185267
Saved in:
4
Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?
Wu, Gang
;
Liang, Lifang
;
Gursoy, Dogan
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820030
Saved in:
5
Impact of the COVID-19 pandemic on management-level hotel employees' work behaviors : moderating effects of working-from-home
Chi, Oscar Hengxuan
;
Saldamli, Asim
;
Gursoy, Dogan
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198476
Saved in:
6
STHRSCAPE : developing and validating a collaborative economy based short-term hospitality rental servicescape scale
Xu, Xiaowei
;
Gursoy, Dogan
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495034
Saved in:
7
Virtual reality is so cool! : how technology innovativeness shapes consumer responses to service preview modes
Bogicevic, Vanja
;
Liu, Qing
;
Seo, Soobin
;
Kandampully, Jay
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012435994
Saved in:
8
Who spoils the barrel? : negative spillover effect on competitor brands during food crises
Seo, Soobin
;
Jang, Soocheong
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198507
Saved in:
9
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
10
A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for "luminaries" special issue of Inter...
Gursoy, Dogan
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 53-60
Persistent link: https://www.econbiz.de/10011982122
Saved in:
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