//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung"
~isPartOf:"Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht"
~isPartOf:"Betriebswirtschaftslehre für Technologie und Innovation"
~isPartOf:"Gabler Research"
~isPartOf:"Journal of business economics : JBE"
~isPartOf:"Kundenbeziehungen im Dienstleistungsbereich"
~isPartOf:"Total quality management & business excellence"
~subject:"Deutschland"
~subject:"Dienstleistungsqualität"
~subject:"Empirische Methode"
~subject:"Hospital"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 11 applied filters
Year of publication
From:
To:
Subject
All
Deutschland
Dienstleistungsqualität
Empirische Methode
Hospital
Beziehungsmarketing
146
Relationship marketing
146
Germany
47
Theorie
44
Theory
44
Customer satisfaction
37
Kundenzufriedenheit
37
Consumer behaviour
35
Konsumentenverhalten
35
Service quality
27
Lieferantenmanagement
16
Supplier relationship management
16
Innovationsmanagement
15
Innovation management
14
Erfolgsfaktor
13
Kundenmanagement
11
Quality management
11
Qualitätsmanagement
11
customer satisfaction
11
Kundenorientierung
10
Marketing management
9
Marketingmanagement
9
Success factor
9
Customer integration
8
Customer service
8
Dienstleistungsmarketing
8
Innovation
8
Kundenbindung
8
Kundenintegration
8
Kundenservice
8
Services marketing
8
Beschwerdemanagement
7
Brand image
7
Complaint management
7
Confidence
7
Markenimage
7
Produktentwicklung
7
Vertrauen
7
more ...
less ...
Online availability
All
Undetermined
22
Type of publication
All
Article
47
Book / Working Paper
27
Type of publication (narrower categories)
All
Article in journal
37
Aufsatz in Zeitschrift
37
Hochschulschrift
18
Thesis
16
Aufsatz im Buch
9
Book section
9
Graue Literatur
5
Non-commercial literature
5
Case study
4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
Conference proceedings
3
Konferenzschrift
3
Arbeitspapier
1
Bibliografie enthalten
1
Bibliography included
1
Umfrage
1
Working Paper
1
more ...
less ...
Language
All
German
52
English
22
Author
All
Meffert, Heribert
5
Huber, Frank
3
Bartl, Michael
2
Bauer, Hans H.
2
Betz, Jürgen
2
Schnoor, Anje
2
Wei, Jiahua
2
Woisetschläger, David
2
Abend, Thomas
1
Abu Khait, Rawan
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Albers, Sönke
1
Albuquerque, André Philippi Gonzaga de
1
Ananda S
1
Arzenheimer, Marc
1
Bach, Norbert
1
Backhaus, Christof
1
Bani-Melhem, Shaker
1
Benkenstein, Martin
1
Benning-Rohnke, Elke
1
Berger, Sven C.
1
Bliemel, Friedhelm
1
Bouncken, Ricarda
1
Brinkmann, Michael
1
Bruhn, Manfred
1
Böing, Christian
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chao, Cheng-Min
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Clausen, Carolin Christina
1
Demming, Christoph
1
Devesh, Sonal
1
more ...
less ...
Institution
All
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Münsteraner Führungsgespräch <33, 1997, Münster (Westf)>
1
Published in...
All
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
Betriebswirtschaftslehre für Technologie und Innovation
Gabler Research
Journal of business economics : JBE
Kundenbeziehungen im Dienstleistungsbereich
Total quality management & business excellence
Journal of retailing and consumer services
180
International journal of hospitality management
123
Journal of business research : JBR
108
SpringerLink / Bücher
108
The journal of services marketing
98
The service industries journal
76
Gabler Edition Wissenschaft
68
Journal of hospitality marketing & management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of service research : JSR
50
Services marketing quarterly
50
International journal of contemporary hospitality management
49
Springer eBook Collection / Business and Economics
45
Journal of travel and tourism marketing
44
Service business
42
Journal of service management
39
The TQM journal : the international review of organizational improvement
30
Cogent business & management
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
24
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
21
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
21
Europäische Hochschulschriften / 5
20
Psychology & marketing
20
Die Bank
19
International journal of electronic customer relationship management : IJECRM
19
International journal of services, economics and management
19
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
19
International journal of productivity and quality management : IJPQM
18
more ...
less ...
Source
All
ECONIS (ZBW)
74
Showing
1
-
10
of
74
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
2
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
3
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
4
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
5
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
6
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
7
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
8
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
9
How work engagement influences relationship quality : the roles of work motivation and perceived service guarantee strength
Chang, Kuo-Chien
;
Hsu, Ya-Ti
;
Cheng, Yi-Sung
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
32
(
2021
)
12
,
pp. 1316-1340
Persistent link: https://www.econbiz.de/10012607249
Saved in:
10
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->