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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
280
Dienstleistungsqualität
170
Service quality
170
Consumer behaviour
106
Konsumentenverhalten
106
Beziehungsmarketing
96
Relationship marketing
96
Airline
49
Fluggesellschaft
49
Airport
27
Beschwerdemanagement
27
Complaint management
27
Flughafen
27
Air passenger transport
23
Air transport
23
Luftverkehr
23
Passagierluftverkehr
23
Quality management
23
Qualitätsmanagement
23
Customer service
22
Kundenservice
22
Taiwan
21
Satisfaction
19
USA
18
United States
18
Online retailing
17
Online-Handel
17
customer satisfaction
16
Arbeitszufriedenheit
15
Dienstleistungssektor
15
E-commerce
15
Electronic Commerce
15
Job satisfaction
15
Service industry
15
Emotion
14
Viral marketing
14
Virales Marketing
14
Brand management
12
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Article
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English
280
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Homburg, Christian
5
Fornell, Claes
4
Gomes, Carlos Francisco
3
Ho Huy Tuu
3
Hult, G. Tomas M.
3
Kumar, V.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Morgeson, Forrest V., III.
3
Olsen, Svein O.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Wieseke, Jan
3
Akhtar, Nadeem
2
Al-Hawari, Mohd Ahmad
2
Anisimova, Tatiana
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Fatima, Johra Kayeser
2
Finsterwalder, Jörg
2
Hussain, Rahim
2
Jain, Nikunj Kumar
2
Jebarajakirthy, Charles
2
Jeong, Yunduk
2
Kassim, Norizan
2
Keiningham, Timothy
2
Ko, Yong Jae
2
Larivière, Bart
2
Lee, Dae Hui
2
Luo, Xueming
2
Mitra, Debanjan
2
Morgan, Neil A.
2
Okumuş, Abdullah
2
Park, Jungkun
2
Quach, Sara
2
Razzaque, Mohammed Abdur
2
Rego, Lopo L.
2
Slåtten, Terje
2
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Australian and New Zealand Marketing Academy
1
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Asia Pacific journal of marketing and logistics
Journal of air transport management
Journal of marketing
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
280
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1
How political identity shapes customer satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
2
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
3
Wage inequality : its impact on customer satisfaction and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
4
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
5
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
6
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
7
Understanding golf tourists' memorable tourism experiences emphasizing the double mediating effects and moderating effects : the case of East Asia
Jeong, Yunduk
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 206-223
Persistent link: https://www.econbiz.de/10014486678
Saved in:
8
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
9
The 18th FINA world masters championships and destination loyalty
Kim, Euisoo
;
Kim, Sukkyu
;
Jeong, Yunduk
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 622-640
Persistent link: https://www.econbiz.de/10014486765
Saved in:
10
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
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