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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of management & organization : JMO"
~isPartOf:"Pakistan journal of commerce and social sciences"
~subject:"Consumer behaviour"
~type:"article"
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Search: subject_exact:"OCB (Organizational citizenship behaviour)"
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Consumer behaviour
Arbeitsverhalten
257
Work behaviour
257
Organizational behaviour
97
Verhalten in Organisationen
97
Führungsstil
69
Leadership style
69
Arbeitszufriedenheit
68
Job satisfaction
68
Employee retention
50
Mitarbeiterbindung
50
Personality psychology
44
Persönlichkeitspsychologie
44
Arbeitspsychologie
38
Organizational psychology
38
Leistungsmotivation
37
Work motivation
37
Job performance
34
Arbeitskräfte
33
Workforce
33
Arbeitsleistung
32
Emotion
28
Betriebsklima
26
Work climate
26
Business ethics
23
Unternehmensethik
23
Human Resource Management
22
Konsumentenverhalten
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Personalmanagement
22
Managers
19
Social exchange theory
19
Austauschtheorie
18
Beziehungsmarketing
18
Corporate culture
18
Führungskräfte
18
Relationship marketing
18
Stress
18
Unternehmenskultur
18
Work stress
18
organizational citizenship behavior
17
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English
22
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Agnihotri, Arpita
1
Altinigne, Nesenur
1
Baker, Melissa A.
1
Beatty, Sharon E.
1
Beeler-Connelly, Lisa L.
1
Bhattacharya, Saurabh
1
Bove, Liliana L.
1
Chaker, Nawar N.
1
Chan, Kimmy Wa
1
Chu, Candace
1
Cossío-Silva, Francisco-José
1
Daryanto, Ahmad
1
Delpechitre, Duleeep
1
Di Benedetto, C. Anthony
1
Ewing, Michael
1
Gamze, Didem
1
Gong, Taeshik
1
Gorji, Mohammadbagher
1
Goyal, Anita
1
Grimmer, Martin
1
Gupta, Suraksha
1
Hall, Kristina K. Lindsey
1
Hantula, Donald A.
1
Hogreve, Jens
1
Karaosmanoglu, Elif
1
Kim, Kawon
1
Kim, Wooyang
1
Klézl, Vojtěch
1
Lechner, Andreas T.
1
Li, Aimei
1
Li, Xin
1
Liu, Nan
1
Liu, Pei
1
Liu, Xin
1
Ma, Yu
1
Mandl, Leonhard
1
Martin, Angela
1
Matanda, Margaret J.
1
Mei, Wenjuan
1
Mitrega, Maciej
1
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Asia Pacific journal of marketing and logistics
Journal of business research : JBR
Journal of management & organization : JMO
Pakistan journal of commerce and social sciences
International journal of hospitality management
20
Journal of retailing and consumer services
13
International journal of contemporary hospitality management
6
The service industries journal
6
Tourism management : research, policies, practice
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
The journal of product & brand management
5
Corporate social responsibility and environmental management
4
Journal of business ethics : JOBE
4
Journal of service research : JSR
4
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
4
The journal of services marketing
4
Journal of business and psychology
3
Journal of hospitality marketing & management
3
Journal of marketing for higher education
3
Journal of vocational behavior
3
Psychology & marketing
3
Service business
3
Chinese management studies
2
European journal of marketing : EJM
2
Human resource management
2
Human systems management : HSM
2
International journal of quality and service sciences
2
Inventi impact: retailing & consumer services
2
Journal of air transport management
2
Journal of business ethics : JBE
2
Journal of hospitality and tourism insights
2
Journal of managerial psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of retailing
2
Journal of service management
2
Journal of service research
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
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ECONIS (ZBW)
22
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1
Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior
Ni, Dan
;
Liu, Xin
;
Zheng, Xiaoming
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014535957
Saved in:
2
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
3
From self-avoidance to help others : exploring why and when feedback avoiding behavior promotes volunteering
Zhu, Yu
;
Nong, Meilan
;
Mei, Wenjuan
;
Wang, Yanfei
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014375121
Saved in:
4
The perceived CSR-innovative behavior conundrum : towards unlocking the socio-emotional black box
Pasricha, Palvi
;
Nivedhitha, K. S.
;
Raghuvanshi, Juhi
- In:
Journal of business research : JBR
161
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014288852
Saved in:
5
Under threat : emotional and behavioral responses to occupational identity threat
Yang, Na
;
Zhang, Ruoyong
- In:
Journal of management & organization : JMO
29
(
2023
)
3
,
pp. 464-480
Persistent link: https://www.econbiz.de/10014308053
Saved in:
6
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
7
Systematic review on customer citizenship behavior : clarifying the domain and future research agenda
Mitrega, Maciej
;
Klézl, Vojtěch
;
Spáčil, Vojtěch
- In:
Journal of business research : JBR
140
(
2022
),
pp. 25-39
Persistent link: https://www.econbiz.de/10013040699
Saved in:
8
How discretionary behaviors promote customer engagement : the role of psychosocial safety climate and psychological capital
Siami, Sahar
;
Martin, Angela
;
Gorji, Mohammadbagher
; …
- In:
Journal of management & organization : JMO
28
(
2022
)
2
,
pp. 379-397
Persistent link: https://www.econbiz.de/10013270394
Saved in:
9
Is cyber anxiety signaling useful? : an examination of leader's emotional and behavioral reactions
Liu, Pei
;
Li, Xin
;
Liu, Nan
;
Ma, Yu
;
Wang, Xiaotian
; …
- In:
Journal of business research : JBR
146
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013271367
Saved in:
10
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance : an application of stimulus-organism-response theory
Kim, Wooyang
;
Hantula, Donald A.
;
Di Benedetto, C. Anthony
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2237-2268
Persistent link: https://www.econbiz.de/10013552993
Saved in:
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