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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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| 7 applied filters
Year of publication
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Subject
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Customer satisfaction
Service quality
Consumer behaviour
737
Konsumentenverhalten
737
Beziehungsmarketing
189
Relationship marketing
189
Kundenzufriedenheit
176
Dienstleistungsqualität
155
Brand image
115
Markenimage
115
Brand management
110
Markenführung
110
Hotel industry
82
Hotellerie
82
Gastronomie
67
Restaurant industry
67
Emotion
65
Online retailing
64
Online-Handel
64
Brand
57
Markenartikel
57
Viral marketing
57
Virales Marketing
57
China
53
Internet marketing
51
Online-Marketing
51
Social Web
51
Social web
51
Beschwerdemanagement
42
Complaint management
42
Confidence
41
USA
41
United States
41
Vertrauen
41
E-commerce
38
Advertising effects
37
Electronic Commerce
37
Werbewirkung
37
Innovation adoption
30
Innovationsakzeptanz
30
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Undetermined
146
Free
1
Type of publication
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Article
219
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
219
Language
All
English
219
Author
All
Han, Heesup
4
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Prayag, Girish
3
Schumann, Jan Hendrik
3
Ahn, Jiseon
2
Amin, Muslim
2
Anisimova, Tatiana
2
Assaker, Guy
2
Auh, Seigyoung
2
Baloglu, Seyhmus
2
Cobanoglu, Cihan
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Fan, Alei
2
Flynn, Andrea Godfrey
2
Goh, Ben
2
Gong, Taeshik
2
Hanks, Lydia
2
Haws, Kelly L.
2
Jain, Nikunj Kumar
2
Jebarajakirthy, Charles
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Lee, Dae Hui
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Liu, Chih-Hsing
2
Miao, Li
2
O'Connor, Peter
2
Okumuş, Abdullah
2
Ouyang, Zhe
2
Qu, Hailin
2
Ro, Heejung
2
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Published in...
All
Asia Pacific journal of marketing and logistics
Journal of hospitality marketing & management
Journal of service research : JSR
Journal of retailing and consumer services
391
International journal of hospitality management
261
Journal of business research : JBR
179
The journal of services marketing
136
Journal of travel and tourism marketing
102
International journal of contemporary hospitality management
101
Cogent business & management
80
The service industries journal
79
Services marketing quarterly
76
Tourism management : research, policies, practice
62
Psychology & marketing
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Service business
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Journal of service management
47
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
Journal of strategic marketing
39
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
International journal of retail & distribution management
36
International journal of retail and distribution management
35
Journal of retailing
35
Tourism management perspectives : TMP
35
Journal of air transport management
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
32
Journal of Asian finance, economics and business : JAFEB
31
The TQM journal : the international review of organizational improvement
30
The international review of retail, distribution and consumer research
30
International journal of business information systems : IJBIS
29
International journal of services, economics and management
29
Journal of internet commerce
29
International journal of consumer studies
28
International journal of services and operations management
28
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ECONIS (ZBW)
219
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1
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219
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Impact of virtual reality immersion on customer experience : moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
Saved in:
4
Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty
Rahman, Mohammad M.
;
Rosenberger, Philip J., III.
;
Yun, …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 122-147
Persistent link: https://www.econbiz.de/10014486672
Saved in:
5
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
6
The dark side of mobile apps : when and how technical security matters for in-app purchases?
Liu, Yulong
;
Chung, Henry F. L.
;
Zhang, Zuopeng
;
Wu, Mian
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 2965-2982
Persistent link: https://www.econbiz.de/10014486562
Saved in:
7
Influence of robots service quality on customers' acceptance in restaurants
Shah, Tejas R.
;
Kautish, Pradeep
;
Mehmood, Khalid
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
12
,
pp. 3117-3137
Persistent link: https://www.econbiz.de/10014486641
Saved in:
8
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
9
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
10
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
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