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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Psychology & marketing"
~person:"Ahmad, Bilal"
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B-to-B-Marketing
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Beschwerdemanagement
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Business-to-business marketing
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Complaint management
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Dienstleistungsqualität
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Salespeople
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Service recovery performance
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Aggressive sales management
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Ambidextrous leadership
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B2B selling
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Ethical leadership
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Kundenzufriedenheit
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Lieferantenmanagement
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Manager trust in salesperson
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Multilevel analysis
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Organisationale Ambidextrie
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Personalführung
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Salesperson polychronicity
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Supplier relationship management
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Ahmad, Bilal
Akhtar, Nadeem
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Asia Pacific journal of marketing and logistics
Psychology & marketing
Industrial marketing management : the international journal for industrial and high-tech firms
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Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
2
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
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