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~isPartOf:"Asia Pacific journal of marketing and logistics"
~subject:"Consumer engagement"
~subject:"Failed service quality"
~subject:"Kundenzufriedenheit"
~subject:"Omni-channel retailing"
~subject:"Relationship marketing"
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Search: subject_exact:"Qualitätsmanagement"
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Consumer engagement
Failed service quality
Kundenzufriedenheit
Omni-channel retailing
Relationship marketing
Dienstleistungsqualität
5
Quality management
5
Qualitätsmanagement
5
Service quality
5
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Logistics provider
3
Logistikdienstleister
3
Beziehungsmarketing
2
Kano model
2
Logistics
2
Logistik
2
Product quality
2
Produktqualität
2
3PL services
1
Channel-service configuration
1
Cold-chain logistics
1
Consumer empowerment
1
Consumer loyalty
1
Cross-border logistics
1
Customer defection
1
Customer dissatisfaction
1
Customer service
1
Distribution channel
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Experience quality
1
Integrated interactions
1
Kundenservice
1
Lieferantenmanagement
1
Lieferkette
1
Logistics service quality of cross-border e-commerce
1
Online retailing
1
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Chen, Tser-yieth
1
Deng, Ssu
1
Lee, Sheng Yen
1
Solberg Søilen, Klaus
1
Su, Jiafu
1
Tontini, Gerson
1
Wu, Hsueh Ling
1
Yeh, Tsai-lien
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Yuan, Yafen
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Zanchett, Ricardo
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Zhang, Yu
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Asia Pacific journal of marketing and logistics
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
International journal of productivity and quality management : IJPQM
47
The TQM journal : the international review of organizational improvement
33
Total quality management & business excellence
25
International journal of quality & reliability management
21
International journal of services and operations management
19
Quality management journal : QMJ
17
International journal of quality and service sciences
14
International journal of contemporary hospitality management
13
International journal of hospitality management
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of retailing and consumer services
11
The service industries journal
11
Journal of air transport management
10
Managing service quality : MSQ ; an international journal
10
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of production economics
7
International journal of production research
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of business research : JBR
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Amfiteatru economic : an economic and business research periodical
6
Benchmarking : an international journal
6
Benchmarking : an international journal ; BIJ
6
Cogent business & management
6
Europäische Hochschulschriften / 5
6
International journal of services and operations management : IJSOM
6
Business process management journal
5
International journal of business excellence
5
International journal of quality and innovation
5
International journal of services technology and management
5
Journal of business-to-business marketing
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Economic research
4
Gabler-Edition Wissenschaft
4
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
4
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ECONIS (ZBW)
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1
Systematic investigation of the logistics service quality of cross-border e-commerce : a mixed-methods perspective
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10014486759
Saved in:
2
Effect of channel integration quality on consumer responses within omni-channel retailing
Chen, Tser-yieth
;
Yeh, Tsai-lien
;
Wu, Hsueh Ling
;
Deng, Ssu
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 149-173
Persistent link: https://www.econbiz.de/10013553040
Saved in:
3
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
4
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
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