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~isPartOf:"Baltic journal of management : BJM"
~isPartOf:"Human performance"
~isPartOf:"Human resource management review"
~isPartOf:"International journal of organizational analysis"
~isPartOf:"Tourism and hospitality research : the surrey quarterly review"
~subject:"Customer service"
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Search: subject_exact:"Schwarmintelligenz"
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Customer service
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Baltic journal of management : BJM
Human performance
Human resource management review
International journal of organizational analysis
Tourism and hospitality research : the surrey quarterly review
Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of service research
2
Journal of service research : JSR
2
International journal of contemporary hospitality management
1
International journal of services and operations management
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South Asian journal of management : SAJM
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ECONIS (ZBW)
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1
Proactive personality and job performance during cross-cultural service encounters : a moderated mediation model
Köksal, Onur
;
Güler, Murat
;
Çetin, Fatih
;
Şahin, Faruk
- In:
Baltic journal of management : BJM
18
(
2023
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10014331065
Saved in:
2
The requisite role of emotional intelligence in customer service in the retail banking sector
Al Khoury, Grace
;
Thrassou, Alkis
;
Papasolomou, Ioanna
; …
- In:
International journal of organizational analysis
31
(
2023
)
7
,
pp. 3315-3347
Persistent link: https://www.econbiz.de/10014432343
Saved in:
3
A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Alshaibani, Elham
;
Bakir, Ali
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011760000
Saved in:
4
Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.
;
Cheshin, Arik
;
Moran, Christina M.
; …
- In:
Human resource management review
26
(
2016
)
1
,
pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
Saved in:
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