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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~subject:"Elderly people"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Elderly people
Hochschule
Hospital
Quality management
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
25
Kundenzufriedenheit
25
Qualitätsmanagement
20
Benchmarking
19
Krankenhaus
18
Health care
14
Gesundheitsversorgung
13
Beziehungsmarketing
12
Consumer behaviour
12
India
12
Indien
12
Konsumentenverhalten
12
Relationship marketing
12
Gesundheitswesen
10
Health care system
10
Performance measurement
10
Performance-Messung
10
Patienten
8
Patients
8
Customer service
7
Dienstleistungssektor
7
Kundenservice
7
Service industry
7
Satisfaction
6
AHP approach
5
AHP-Verfahren
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Customer services quality
5
Healthcare
4
Lieferkette
4
Supply chain
4
USA
4
United States
4
Arzneimittel
3
Business process management
3
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39
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English
39
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Panchapakesan Padma
2
Tsiotras, George
2
Aagja, Jayesh P.
1
Abdel-Aziz AlSaleh, Noor
1
Ahmad, Niaz
1
Ahmed, Zafar U.
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Aquino, Andre Tavares de
1
Ashill, Nicholas J.
1
Awan, Muhammad Usman
1
Ağdelen, Zafer
1
Baalbaki, Imad
1
Bamfo, Bylon Abeeku
1
Batista, Deise Araújo de
1
Beise-Zee, Rian
1
Brunel, Frederic
1
Bullington, Kimball
1
Byram, Anand
1
Carvalho, Marly M.
1
Chahal, Hardeep
1
Cham Tat Huei
1
Chithambaranathan, P.
1
Cooper, M. Bixby
1
Davis, Jullet A.
1
Davis, Lenita
1
Daynes, Kristine S.
1
Desai, Pranjal
1
Dogbe, Courage Simon Kofi
1
Dorion, Eric
1
Eberle, Luciene
1
El-Bassiouny, Noha
1
Ersöz, Burcu Toker
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Findley, Carolyn Sara Casey
1
Garg, Renuka
1
Gopalam, Rema
1
Gotzamani, Katerina
1
Hamed, Sara
1
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Benchmarking : an international journal ; BIJ
International journal of pharmaceutical and healthcare marketing : IJPHM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
119
Health care management review : HCM review
80
The TQM journal : the international review of organizational improvement
80
International journal of hospitality management
75
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
60
Total quality management & business excellence
53
International journal of quality and service sciences
49
NBER working paper series
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER Working Paper
45
Journal of health organization and management
41
Journal of health economics
40
International journal of contemporary hospitality management
34
International journal of services and operations management
32
International journal of production research
28
Health marketing quarterly
27
The service industries journal
27
Journal of hospitality marketing & management
25
Journal of marketing for higher education
23
Journal of retailing and consumer services
22
Beiträge zur Hochschulpolitik
21
Health economics
21
Journal of business research : JBR
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Services marketing quarterly
21
Auditing : a journal of practice & theory
20
Cogent business & management
20
Discussion paper series / IZA
20
European research studies
19
Service business
19
European journal of operational research : EJOR
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
39
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1
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
2
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
3
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
4
Factors influencing the choice of private and public hospitals : empirical evidence from Ghana
Bamfo, Bylon Abeeku
;
Dogbe, Courage Simon Kofi
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
1
,
pp. 80-96
Persistent link: https://www.econbiz.de/10011705028
Saved in:
5
Healthcare quality and medicine reimbursement criteria in Iran
Khalili, Hamidreza
;
Sameti, Ardalan
- In:
International journal of pharmaceutical and healthcare …
11
(
2017
)
4
,
pp. 455-470
Persistent link: https://www.econbiz.de/10011812921
Saved in:
6
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
7
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
8
Benchmarking holiday experience : the case of senior tourists
Johann, Maria
;
Panchapakesan Padma
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
Saved in:
9
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
10
Measuring service quality in pharmaceutical supply chain : distributor's perspective
Parmata, Uma Maheswari Devi
;
Sankara Rao B.
;
Rajashekhar B.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
3
,
pp. 258-284
Persistent link: https://www.econbiz.de/10011620450
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