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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Journal of operations management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Hochschule"
~subject:"Prozessmanagement"
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Search: subject_exact:"Quality assurance"
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Dienstleistungsqualität
Hochschule
Prozessmanagement
Quality management
641
Qualitätsmanagement
641
Service quality
115
Customer satisfaction
65
Kundenzufriedenheit
65
Firm performance
59
Unternehmenserfolg
59
Standardisierung
56
Standardization
56
Product quality
55
Produktqualität
55
Performance measurement
54
Performance-Messung
54
Einführung
47
Implementation
47
quality management
47
Business process management
43
Industrie
41
Manufacturing industries
41
Innovation
39
Benchmarking
36
total quality management
34
Taiwan
31
Beziehungsmarketing
29
Relationship marketing
29
Spain
29
Spanien
29
Lieferkette
28
Structural equation model
28
Strukturgleichungsmodell
28
Supply chain
28
USA
28
United States
28
Higher education institution
27
Innovation management
27
Innovationsmanagement
27
KMU
26
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Undetermined
79
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Article
167
Book / Working Paper
2
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169
Aufsatz in Zeitschrift
169
Conference paper
15
Konferenzbeitrag
15
Case study
4
Fallstudie
4
Collection of articles of several authors
2
Sammelwerk
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English
169
Author
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Dahlgaard, Jens Jörn
4
He, Zhen
4
Asif, Muhammad
3
Dahlgaard-Park, Su Mi
3
Amorim, Marlene
2
Anttila, Juhani
2
Attri, Rajesh
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Joshi, Rakesh
2
Jussila, Kari
2
Kumar, Vikas
2
Madzík, Peter
2
Marimon, Frederic
2
McFadden, Kathleen L.
2
Murmura, Federica
2
Nair, Anand
2
Perramon, Jordi
2
Pires, António Ramos
2
Singh, Bikram Jit
2
Tsiotras, George
2
Wang, Kung-Jeng
2
Zhang, Min
2
Abdel-Aziz AlSaleh, Noor
1
Adel, Riham
1
Ahire, Sanjay L.
1
Al Banna Mohammed, Hasan
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Alfaro-Saiz, Juan-Jose
1
Ali, Noor Azman
1
Alič, Milena
1
Alonso-Almeida, M. Mar
1
Amat Salas, Oriol
1
Amritesh
1
Andersson, Roy
1
Aquino, Andre Tavares de
1
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Benchmarking : an international journal ; BIJ
Journal of operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
115
The TQM journal : the international review of organizational improvement
103
International journal of quality & reliability management
92
International journal of production research
67
Quality management journal : QMJ
62
Total quality management & business excellence
60
Beiträge zur Hochschulpolitik
45
International journal of six sigma and competitive advantage : IJSSCA
42
International journal of quality and service sciences
35
International journal of services and operations management
34
Business process management journal
33
International journal of production economics
23
Journal of health organization and management
23
Auditing : a journal of practice & theory
21
International journal of process management and benchmarking : IJPMB
21
Health care management review : HCM review
19
International journal of hospitality management
19
SpringerLink / Bücher
19
International journal of business information systems : IJBIS
18
Amfiteatru economic : an economic and business research periodical
17
Journal of industrial engineering and management : JIEM
17
Journal of retailing and consumer services
17
Cogent business & management
16
The international journal of productivity and performance management : IJPPM
16
European research studies
15
International journal of services and operations management : IJSOM
15
Managing service quality : MSQ ; an international journal
15
International journal of business excellence
14
Journal of air transport management
14
European journal of operational research : EJOR
13
International journal of contemporary hospitality management
13
The service industries journal
13
Manufacturing & service operations management : M & SOM
12
Service business
12
Benchmarking : an international journal
11
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
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ECONIS (ZBW)
169
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1
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
2
The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė
;
Serafinas, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
Saved in:
3
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
4
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
5
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
6
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
7
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
8
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
9
Reliability-oriented quality control approach for production process based on RQR chain
He, Yihai
;
Gu, Changchao
;
He, Zhenzhen
;
Cui, Jiaming
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 652-672
Persistent link: https://www.econbiz.de/10011854125
Saved in:
10
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
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