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~isPartOf:"Betriebswirtschaftslehre für Technologie und Innovation"
~isPartOf:"Economic research"
~isPartOf:"International journal of innovation management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Innovationsmanagement"
~subject:"Konsumentenverhalten"
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Search: subject:"Beziehungsmanagement"
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Innovationsmanagement
Konsumentenverhalten
Beziehungsmarketing
164
Relationship marketing
164
Consumer behaviour
88
Customer satisfaction
79
Kundenzufriedenheit
79
Dienstleistungsqualität
60
Service quality
60
Hotel industry
40
Hotellerie
40
Innovation management
25
Brand management
24
Markenführung
24
Brand image
22
Gastronomie
22
Markenimage
22
Restaurant industry
22
Innovation
20
loyalty
19
Customer integration
18
Kundenintegration
18
Viral marketing
17
Virales Marketing
17
customer loyalty
16
Beschwerdemanagement
15
Complaint management
15
Confidence
15
Vertrauen
15
Social Web
13
Social web
13
Brand
12
Gastgewerbe
12
Hospitality industry
12
Markenartikel
12
Produktentwicklung
12
satisfaction
12
Hospital
10
Krankenhaus
10
Corporate Social Responsibility
9
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75
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Article
101
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9
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101
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101
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9
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8
Case study
2
Fallstudie
2
Bibliografie enthalten
1
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1
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English
101
German
9
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Mavondo, Felix
4
Ramkissoon, Haywantee
4
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bartl, Michael
2
Gil-Gomez, Hermenegildo
2
Goh, Ben
2
Guerola-Navarro, Vicente
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Lim, Weng Marc
2
Mattila, Anna S.
2
O'Connor, Peter
2
Oltra-Badenes, Raul
2
Qu, Hailin
2
Steinhoff, Fee
2
Tang, Liang
2
Abubakar, Binta
1
Abusharbeh, Mohammed T.
1
Achim, Sorin Adrian
1
Agbemabiese, George Cudjoe
1
Ahmed, Rizwan Raheem
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Al-Mamun, Abdullah
1
Ali Eliwa, Rasha
1
Anghel, Lucian Claudiu
1
Anning-Dorson, Thomas
1
Augustin, Ina
1
Baker, Mandi
1
Baker, Melissa A.
1
Bani-Melhem, Shaker
1
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Betriebswirtschaftslehre für Technologie und Innovation
Economic research
International journal of innovation management
Journal of hospitality marketing & management
Journal of retailing and consumer services
461
Journal of business research : JBR
354
International journal of hospitality management
166
The journal of services marketing
120
The journal of product & brand management
98
Journal of the Academy of Marketing Science
79
The journal of brand management : an international journal
77
Cogent business & management
74
Psychology & marketing
74
Industrial marketing management : the international journal for industrial and high-tech firms
72
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of travel and tourism marketing
66
The service industries journal
66
Journal of strategic marketing
61
Journal of service management
57
European journal of marketing : EJM
53
Journal of marketing
52
Marketing intelligence & planning
52
SpringerLink / Bücher
52
Journal of service research : JSR
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Services marketing quarterly
48
Tourism management : research, policies, practice
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
The international review of retail, distribution and consumer research
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
Service business
43
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
The journal of business & industrial marketing
39
International journal of electronic marketing and retailing : IJEMR
38
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
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ECONIS (ZBW)
110
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
4
Effects of customer relationship management on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
5
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
6
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
7
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
8
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
9
Developing customer-based brand equity from both employee and customer perspectives
Liu, Chih-Hsing
;
Lin, Wen-Pei
;
Lu, Yu-Hung
;
Huang, Yi-Jhan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 285-316
Persistent link: https://www.econbiz.de/10014281014
Saved in:
10
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
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