//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"International labour review"
~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Arbeitsbedingungen"
~subject:"Arbeitsmobilität"
~subject:"Dienstleistungsmarketing"
~subject:"India"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Callcenter"
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsbedingungen
Arbeitsmobilität
Dienstleistungsmarketing
India
Call centre
18
Callcenter
18
Transnationalism
6
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
Indien
3
Konsumentenverhalten
3
Relationship marketing
3
USA
3
United States
3
Auslandsverlagerung
2
Customer service
2
Kundenservice
2
Offshoring
2
Stress
2
Work stress
2
Working conditions
2
Americans
1
Amerikaner
1
Arbeitskräfte
1
Arbeitsorganisation
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Betriebsrat
1
Border region
1
Burnout
1
Collective agreement
1
Complaint management
1
Confidence
1
Deutschland
1
Dienstleistungsberufe
1
Dismissal
1
El Salvador
1
Financial services
1
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
Author
All
Ashill, Nicholas J.
1
Budhwar, Pawan S.
1
Carruthers, Janet
1
Holloway, Betsy Bugg
1
Madupalli, Ramana
1
Malhotra, Neeru
1
Mukherjee, Avinandan
1
Parish, Janet Turner
1
Poddar, Amit
1
Rod, Michel
1
Sharma, Piyush
1
Thirkell, Peter
1
Varma, Arup
1
Weinkopf, Claudia
1
more ...
less ...
Published in...
All
Borders in service : enactments of nationhood in transnational call centres
International labour review
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
8
New technology, work and employment
6
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
5
The international journal of human resource management
4
Work, employment & society : a journal of the British Sociological Association
4
Employee relations
3
Human relations
3
Journal of vocational behavior
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
Case studies on outsourcing trends ; Vol. 1
2
Industrial relations : a journal of economy & society
2
Industrial relations journal
2
International journal of intelligent enterprise : IJIE
2
Internationale Wirtschaftspartner
2
Organizing and managing in the era of globalization
2
Routledge research on gender in Asia series
2
Routledge studies in business organizations and networks
2
Work and life in the global economy : a gendered analysis of service work
2
Administrative Sciences : open access journal
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Asia Pacific : journal of human resources
1
Asia Pacific journal of human resources : APJHR
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Brookings trade forum
1
Development and change
1
Developments in the call centre industry : analysis, changes, and challenges
1
Economic and industrial democracy : EID ; an international journal
1
Entrepreneurship development in India
1
European journal of industrial relations
1
Examining job satisfaction : causes, outcomes, and comparative differences
1
Expanding the boundaries of work-family research : a vision for the future
1
Gabler
1
Global business review
1
Globalisation, company strategies and quality of working life in Europe : [... presented at the European Conference on "Globalisation, Company Strategies and Quality of Working Life in Europe" which was held from 19th to 21st June 2003 in Bologna]
1
Handbook of employment and society : working space
1
Handbook of research on knowledge-intensive organizations
1
ILR review : the journal of work and policy
1
Ideologies of globalism
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
2
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
3
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
4
Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.
;
Varma, Arup
;
Malhotra, Neeru
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 351-362
Persistent link: https://www.econbiz.de/10009525728
Saved in:
5
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
6
Job quality in call centers in Germany
Weinkopf, Claudia
- In:
International labour review
148
(
2009
)
4
,
pp. 395-411
Persistent link: https://www.econbiz.de/10003949350
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->