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~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"International labour review"
~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Arbeitsbedingungen"
~subject:"Arbeitsmobilität"
~subject:"Dienstleistungsmarketing"
~subject:"Kundenservice"
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Arbeitsbedingungen
Arbeitsmobilität
Dienstleistungsmarketing
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Call centre
18
Callcenter
18
Transnationalism
6
Dienstleistungsqualität
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Ashill, Nicholas J.
1
Budhwar, Pawan S.
1
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Dean, Alison M.
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1
Malhotra, Neeru
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Mukherjee, Avinandan
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Parish, Janet Turner
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Rainnie, Al
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Rod, Michel
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Borders in service : enactments of nationhood in transnational call centres
International labour review
The journal of services marketing
New technology, work and employment
5
The next available operator : managing human resources in Indian business process outsourcing industry
4
Academy of Management journal : AMJ
3
Manufacturing & service operations management : M & SOM
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
The international journal of human resource management
3
Faculty & research / Insead : working paper series
2
Human relations
2
International journal of intelligent enterprise : IJIE
2
International journal of services and operations management
2
International journal of services technology and management
2
Journal of service management
2
Journal of vocational behavior
2
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
2
Routledge studies in business organizations and networks
2
Technology mediated service encounters
2
Work and life in the global economy : a gendered analysis of service work
2
Administrative Sciences : open access journal
1
Advances in industrial and labor relations
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Asia Pacific journal of human resources : APJHR
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Building intuition : insights from basic operations management models and principles
1
Business research quarterly : BRQ
1
Computational techniques for banking and risk management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Employee relations
1
Employee voice at work
1
European journal of industrial relations
1
Examining job satisfaction : causes, outcomes, and comparative differences
1
Globalisation, company strategies and quality of working life in Europe : [... presented at the European Conference on "Globalisation, Company Strategies and Quality of Working Life in Europe" which was held from 19th to 21st June 2003 in Bologna]
1
Handbook of employment and society : working space
1
Harvard business review : HBR
1
ILR review : the journal of work and policy
1
Industrial relations : a journal of economy & society
1
Information systems and e-business management : ISeB
1
Information systems research : ISR
1
Innovations in SMEs and conducting e-business : technologies, trends and solutions
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ECONIS (ZBW)
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1
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
2
Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.
;
Varma, Arup
;
Malhotra, Neeru
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 351-362
Persistent link: https://www.econbiz.de/10009525728
Saved in:
3
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
4
Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
Dean, Alison M.
;
Rainnie, Al
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 326-337
Persistent link: https://www.econbiz.de/10009525733
Saved in:
5
Job quality in call centers in Germany
Weinkopf, Claudia
- In:
International labour review
148
(
2009
)
4
,
pp. 395-411
Persistent link: https://www.econbiz.de/10003949350
Saved in:
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