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~isPartOf:"Business horizons"
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of service management"
~person:"Berry, Leonard L."
~person:"Buoye, Alexander"
~person:"Haenlein, Michael"
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Search: subject_exact:"Beziehungsmanagement"
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Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Satisfaction
2
Share of wallet
2
Absatz
1
Big data
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Competitive advantage
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Consumer behavior
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Cost-benefit analysis
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Customer relationship management
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Customer value
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Dienstleistungsqualität
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Double jeopardy
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Social Web
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Berry, Leonard L.
Buoye, Alexander
Haenlein, Michael
McColl-Kennedy, Janet R.
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
Malthouse, Edward C.
4
Pitt, Leyland F.
4
Berthon, Pierre R.
3
Campbell, Colin L.
3
Ford, Robert C.
3
Hammerschmidt, Maik
3
Heinonen, Kristina
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Keiningham, Timothy
3
Mengue Nkoa, Clément U.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Watson, Richard T.
3
Weiger, Welf Hermann
3
Bagusat, Ariane
2
Bauer, Hans H.
2
Berman, Barry
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Breazeale, Michael
2
Eisingerich, Andreas B
2
Ferraro, Carla
2
Fisk, Raymond P.
2
Georg, Björn
2
Giertz, Johann N.
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Gleitsmann, Beate M.
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Halinen, Aino
2
Hammedi, Wafa
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Jap, Sandy D.
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Business horizons
Gabler Edition Wissenschaft
Journal of service management
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of service research : JSR
2
The journal of services marketing
2
California management review
1
European management journal
1
Handbook of relationship marketing
1
Handbook of research on customer equity in marketing
1
Harvard business review on managing health care
1
Harvard business review on retailing and merchandising
1
Interaktionen im Dienstleistungsbereich
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of creating value
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
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ECONIS (ZBW)
6
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1
How to date your clients in the 21st century : challenges in managing customer relationships in today's world
Haenlein, Michael
- In:
Business horizons
60
(
2017
)
5
,
pp. 577-586
Persistent link: https://www.econbiz.de/10011771647
Saved in:
2
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
5
Unprofitable customers and their management
Haenlein, Michael
;
Kaplan, Andreas M.
- In:
Business horizons
52
(
2009
)
1
,
pp. 89-97
Persistent link: https://www.econbiz.de/10003859113
Saved in:
6
Relationship retailing: transforming customers into clients
Berry, Leonard L.
;
Gresham, Larry G.
- In:
Business horizons
29
(
1986
)
6
,
pp. 43-47
Persistent link: https://www.econbiz.de/10003500741
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