//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Business horizons"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Markenführung
Relationship marketing
377
Consumer behaviour
192
Konsumentenverhalten
192
Customer satisfaction
158
Kundenzufriedenheit
158
Dienstleistungsqualität
114
Service quality
114
Hotel industry
63
Hotellerie
63
Brand management
52
Brand image
45
Markenimage
45
Social Web
44
Social web
44
Bank
38
Holiday behaviour
34
Urlaubsverhalten
34
Viral marketing
30
Virales Marketing
30
Confidence
29
Vertrauen
29
Beschwerdemanagement
27
Complaint management
27
Customer integration
27
Internet marketing
27
Kundenintegration
27
Online-Marketing
27
Tourism marketing
27
Tourismusmarketing
27
Gastronomie
25
Restaurant industry
25
Brand
24
Emotion
24
Customer value
23
Kundenwert
23
Marketing management
23
Marketingmanagement
23
Betriebliche Wertschöpfung
22
more ...
less ...
Online availability
All
Undetermined
218
Free
2
Type of publication
All
Article
375
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
376
Aufsatz in Zeitschrift
376
Conference paper
4
Konferenzbeitrag
4
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
Interview
1
more ...
less ...
Language
All
English
377
Author
All
Ramkissoon, Haywantee
6
Tanford, Sarah
6
Han, Heesup
5
Mavondo, Felix
5
Okumus, Fevzi
5
Pitt, Leyland F.
5
Busser, James A.
4
Line, Nathaniel D.
4
Pérez, Andrea
4
Qu, Hailin
4
Rodríguez del Bosque, Ignacio A.
4
Berthon, Pierre R.
3
Bilgihan, Anil
3
Cai, Ruiying
3
Campbell, Colin L.
3
Dewnarain, Senika
3
Fu, Xiaoxiao
3
Heinonen, Kristina
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Mattila, Anna S.
3
O'Connor, Peter
3
Plangger, Kirk
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Watson, Richard T.
3
Al-Hawari, Mohd Ahmad
2
Amin, Muslim
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Bang, Nguyen
2
Bapat, Dhananjay
2
Berenguer Contrí, Gloria
2
Berman, Barry
2
Berry, Leonard L.
2
Bowden, Jana
2
Brey, Eric T.
2
Brun, Isabelle
2
Chen, Ching-fu
2
more ...
less ...
Published in...
All
Business horizons
Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
Tourism management : research, policies, practice
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
more ...
less ...
Source
All
ECONIS (ZBW)
377
Showing
1
-
10
of
377
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
3
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
4
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
5
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
6
Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun
;
Liu, Hongbo
;
Shin, Hyejo Hailey
;
Ji, Haipeng
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
Saved in:
7
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
8
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
9
Guest interaction with hotel booking website information : scale development and validation of antecedents and consequences
Selem, Kareem M.
;
Shoukat, Muhammad Haroon
;
Rimsha Khalid
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
5
,
pp. 626-648
Persistent link: https://www.econbiz.de/10014564205
Saved in:
10
Social
customer
relationship
management
: An integrated conceptual framework
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->