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~isPartOf:"Business horizons"
~isPartOf:"Journal of service research"
~subject:"Beziehungsmarketing"
~subject:"Success factor"
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Search: subject_exact:"Verkäuferinnen"
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Beziehungsmarketing
Success factor
Salespeople
19
Verkaufspersonal
19
Selling
10
Verkauf
10
Relationship marketing
8
Customer service
5
Kundenservice
5
Ambidextrous organization
4
Dienstleistungsqualität
4
Organisationale Ambidextrie
4
Service quality
4
frontline employees
4
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3
B-to-B-Marketing
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ambidexterity
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Andzulis, James
1
Bachrach, Daniel G.
1
Bagherzadeh, Ramin
1
Bhattarai, Ashok
1
Doong, Her-Sen
1
Eisingerich, Andreas B
1
Farhang, Maryam
1
Fehl, Amy Greiner
1
Fennell, Patrick B.
1
Fine, Leslie M.
1
Good, Valerie
1
Hall, Kristina K. Lindsey
1
Hughes, Douglas E.
1
Jelinek, Ronald
1
Kamran-Disfani, Omid
1
LaBrecque, Alexander C.
1
Lin, Yu-Ting
1
Lorenz, Melanie P.
1
Marshall, Greg W.
1
Moncrief, William C.
1
Ogilvie, Jessica
1
Ogilvie, Jessica L.
1
Rapp, Adam
1
Rudd, John M.
1
Scheer, Lisa K.
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Business horizons
Journal of service research
Industrial marketing management : the international journal for industrial and high-tech firms
60
The journal of personal selling & sales management : JPSSM
42
Journal of business research : JBR
28
The journal of business & industrial marketing
28
Journal of personal selling & sales management
23
Journal of the Academy of Marketing Science
23
Journal of retailing and consumer services
17
Journal of marketing
12
European journal of marketing : EJM
9
Journal of service research : JSR
8
The service industries journal
8
Journal of business-to-business marketing
7
Journal of retailing
7
International journal of hospitality management
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Journal of strategic marketing
5
Marketing intelligence & planning
5
The Oxford handbook of strategic sales and sales management
5
Asia Pacific journal of marketing and logistics
4
Journal of financial services marketing : JFSM
4
Journal of managerial issues : JMI
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of marketing research : JMR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
The journal of services marketing
4
Australasian marketing journal
3
European journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of logistics : research and applications
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Market : review for marketing theory and practice
3
Psychology & marketing
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
SpringerLink / Bücher
3
The international journal of bank marketing : IJBM
3
The journal of applied business research
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ECONIS (ZBW)
9
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1
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9
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9
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date (oldest first)
1
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
2
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
3
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
4
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
5
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
6
Sales leadership icons and models : how comic book superheroes would make great sales leaders
Rapp, Adam
;
Ogilvie, Jessica
;
Bachrach, Daniel G.
- In:
Business horizons
58
(
2015
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011286509
Saved in:
7
Social media and related technology : drivers of change in managing the contemporary sales force
Moncrief, William C.
;
Marshall, Greg W.
;
Rudd, John M.
- In:
Business horizons
58
(
2015
)
1
,
pp. 45-55
Persistent link: https://www.econbiz.de/10010476151
Saved in:
8
All pain, no gain? : why adopting sales force automation tools is insufficient for performance improvement
Jelinek, Ronald
- In:
Business horizons
56
(
2013
)
5
,
pp. 635-642
Persistent link: https://www.econbiz.de/10010125815
Saved in:
9
Selling and sales management
Fine, Leslie M.
- In:
Business horizons
50
(
2007
)
3
,
pp. 185-191
Persistent link: https://www.econbiz.de/10003462995
Saved in:
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