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~isPartOf:"CHE research paper"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~person:"Armstrong, Anona"
~person:"Guglielmetti Mugion, Roberta"
~subject:"Krankenhaus"
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Krankenhaus
Arbeitszufriedenheit
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Customer satisfaction
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Armstrong, Anona
Guglielmetti Mugion, Roberta
Gravelle, Hugh
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Moscelli, Giuseppe
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CHE research paper
International journal of quality and service sciences
NBER Working Paper
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
2
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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