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~isPartOf:"CHE research paper"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Hochschule
Hospital
Dienstleistungsqualität
317
Service quality
317
Customer satisfaction
100
Kundenzufriedenheit
100
Relationship marketing
74
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungssektor
31
Service industry
31
Großbritannien
28
United Kingdom
28
Taiwan
25
Krankenhaus
24
Gesundheitsversorgung
21
Gesundheitswesen
21
Health care
21
Health care system
21
Performance measurement
20
Performance-Messung
20
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
Beschwerdemanagement
16
Complaint management
16
service quality
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Quality management
14
Qualitätsmanagement
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
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42
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11
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Article
89
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10
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100
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Gravelle, Hugh
7
Siciliani, Luigi
7
Moscelli, Giuseppe
6
Gutacker, Nils
5
Chao, Pei
2
Gil Saura, Irene
2
Mody, Makarand Amrish
2
Street, Andrew
2
Tung, Wei
2
Wu, Cedric Hsi-jui
2
Aksezer, Caglar S.
1
Aksoy, Nilsah Cavdar
1
Aksu, Mine
1
Al-Fatah Karasneh, A.
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Anderson, Sidney T.
1
Andronikidis, Andreas
1
Arici, Hasan Evrim
1
Back, Ki-Joon
1
Balaji, M. S.
1
Balboni, Bernardo
1
Barbosa, Natália
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barrows, Clayton W.
1
Baydogan Turkay, Pinar
1
Beatson, Amanda
1
Belanche, Daniel
1
Bellou, Victoria
1
Berenguer Contrí, Gloria
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Bloemer, Josée
1
Boardman, Darren
1
Bomfim, Emerson Luiz
1
Briggs, Elten
1
Brock, Christian
1
Brun, Isabelle
1
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CHE research paper
The service industries journal
Journal of retailing and consumer services
183
International journal of hospitality management
165
Journal of business research : JBR
112
The journal of services marketing
98
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
Health care management review : HCM review
73
Journal of hospitality marketing & management
65
International journal of contemporary hospitality management
62
Services marketing quarterly
61
The TQM journal : the international review of organizational improvement
60
Journal of travel and tourism marketing
52
Service business
52
Journal of service research : JSR
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
Quality management journal : QMJ
46
International journal of quality and service sciences
44
NBER Working Paper
43
Journal of health economics
40
Journal of service management
39
Total quality management & business excellence
39
Tourism management : research, policies, practice
39
Cogent business & management
38
International journal of productivity and quality management : IJPQM
36
Journal of health organization and management
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
International journal of quality & reliability management
28
Health marketing quarterly
27
International journal of services and operations management
27
Journal of strategic marketing
27
Journal of service research
26
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of services, economics and management
25
Journal of marketing for higher education
25
The international journal of bank marketing : IJBM
25
Asia Pacific journal of marketing and logistics
24
Managing service quality : MSQ ; an international journal
24
Journal of the Academy of Marketing Science
22
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ECONIS (ZBW)
100
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100
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Paying for health gains
Siciliani, Luigi
;
Gaughan, James
;
Gutacker, Nils
; …
-
2021
Persistent link: https://www.econbiz.de/10013169451
Saved in:
3
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
4
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
5
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
6
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
9
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
10
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
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