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~isPartOf:"Cogent Business & Management"
~isPartOf:"Psychology & marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Einzelhandel"
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Einzelhandel
customer loyalty
20
Consumer behaviour
14
Customer satisfaction
14
Konsumentenverhalten
14
Kundenzufriedenheit
14
Beziehungsmarketing
13
Customer retention
13
Kundenbindung
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Relationship marketing
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Dienstleistungsqualität
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Service quality
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customer satisfaction
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corporate image
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customer trust
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service quality
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services
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Das, Manish
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Konalingam, Kajenthiran
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Cogent Business & Management
Psychology & marketing
Services marketing quarterly
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International journal of retail & distribution management
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Handbook of research on retailer-consumer relationship development
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Harvard-Business-Manager : das Wissen der Besten
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International journal of business information systems : IJBIS
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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The international review of retail, distribution and consumer research
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International journal of economic policy in emerging economies
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International journal of electronic commerce : IJEC
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International journal of electronic marketing and retailing : IJEMR
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International journal of logistics : research and applications
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International journal of production economics
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International journal of quality & reliability management
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International journal of quality and innovation : IJQI
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International journal of quality and service sciences
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1
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
2
Considering the role of affect and anticipated emotions in the formation of consumer loyalty intentions
Taylor, Steven A.
;
Ishida, Chiharu
;
Donovan, Leigh Anne …
- In:
Psychology & marketing
33
(
2016
)
10
,
pp. 814-829
Persistent link: https://www.econbiz.de/10011595462
Saved in:
3
Regulatory focus intensity and evaluations of retail experiences
Arnold, Mark J.
;
Reynolds, Kristy E.
;
Jones, Michael A.
; …
- In:
Psychology & marketing
31
(
2014
)
11
,
pp. 958-975
Persistent link: https://www.econbiz.de/10010460837
Saved in:
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