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~isPartOf:"Cogent Business & Management"
~isPartOf:"Psychology & marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Service quality"
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Search: subject_exact:"Customer loyalty"
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Service quality
customer loyalty
20
Consumer behaviour
14
Customer satisfaction
14
Konsumentenverhalten
14
Kundenzufriedenheit
14
Beziehungsmarketing
13
Customer retention
13
Kundenbindung
13
Relationship marketing
13
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10
customer satisfaction
9
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Einzelhandel
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Indonesia
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services
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1
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1
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1
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1
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1
Fernandes, Teresa
1
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1
Handrito, Radityo Putro
1
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1
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Cogent Business & Management
Psychology & marketing
Services marketing quarterly
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
13
The service industries journal
11
The TQM journal : the international review of organizational improvement
9
Cogent business & management
8
Journal of business research : JBR
7
International journal of hospitality management
6
International journal of quality & reliability management
6
Service business
6
International journal of contemporary hospitality management
5
Journal for global business advancement : JGBA
5
The international journal of bank marketing : IJBM
5
The journal of applied business research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Asia Pacific journal of marketing and logistics
4
Global business review
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
African journal of business and economic research : AJBER
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of services and operations management
3
International journal of services, economics and management
3
Inventi impact: retailing & consumer services
3
Journal of Islamic marketing
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
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Journal of strategic marketing
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Management research review
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ECONIS (ZBW)
10
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date (oldest first)
1
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
2
"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni
;
Nieto-García, Marta
;
Zhang, Carol Xiaoyue
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
Saved in:
3
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
4
Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry
Hapsari, Raditha
;
Hussein, Ananda Sabil
;
Handrito, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 49-67
Persistent link: https://www.econbiz.de/10012179201
Saved in:
5
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
6
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
7
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
8
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
9
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
10
The influence of customer experience quality on customers' behavioral intentions
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 322-338
Persistent link: https://www.econbiz.de/10010208590
Saved in:
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