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~isPartOf:"Cogent business & management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of health economics"
~isPartOf:"Journal of travel and tourism marketing"
~person:"So, Kevin Kam Fung"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
3
Hotel industry
3
Hotellerie
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
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Service failure
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So, Kevin Kam Fung
Han, Heesup
28
Mattila, Anna S.
12
Hyun, Sunghyup Sean
9
Jang, Soocheong
9
Law, Chun Hung Roberts
9
Wong, IpKin Anthony
9
Guchait, Priyanko
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Sparks, Beverley
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Kim, Jinkyung Jenny
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Line, Nathaniel D.
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Qu, Hailin
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6
Lee, Choong-Ki
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Lu, Lu
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5
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Kim, Woo Gon
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5
Lee, Jin-soon
5
Madera, Juan M.
5
Prentice, Catherine
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Ryu, Kisang
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Weber, Karin
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Ali, Faizan
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Cogent business & management
International journal of hospitality management
Journal of health economics
Journal of travel and tourism marketing
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
European journal of marketing
1
Journal of service management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
4
The influence of service brand orientation on hotel employees' attitude and behaviors in China
King, Ceridwyn
;
So, Kevin Kam Fung
;
Grace, Debra
- In:
International journal of hospitality management
34
(
2013
),
pp. 172-180
Persistent link: https://www.econbiz.de/10009766712
Saved in:
5
The influence of customer brand identification on hotel brand evaluation and loyalty development
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
International journal of hospitality management
34
(
2013
),
pp. 31-41
Persistent link: https://www.econbiz.de/10009766748
Saved in:
6
The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Browning, Victoria
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
30
(
2013
)
1/2
,
pp. 23-40
Persistent link: https://www.econbiz.de/10009744655
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