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~isPartOf:"Computers & operations research : and their applications to problems of world concern ; an international journal"
~isPartOf:"Industrial relations journal"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~type_genre:"Article in journal"
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Search: subject:"Callcenter"
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Call centre
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Callcenter
9
Arbeitskräfte
3
Workforce
3
Gewerkschaftsmitgliedschaft
2
Großbritannien
2
India
2
Indien
2
Queueing theory
2
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Association of Call Centre Workers ACCW
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Comparison
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Convex programming
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Crew scheduling
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Cross-Training
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Expected queue waiting time
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Bain, Peter
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Charlwood, Andy
1
D'Cruz, Premilla
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Kawanishi, Ken'ichi
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Kim, Jun Woo
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Noronha, Ernesto
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Nourbakhsh, Vahid
1
Park, Sang Chan
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Park, Sungjune
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Sarkar, Santanu
1
Saydam, Cem
1
Setzler, Hubert
1
Tartanoğlu, Şafak
1
Taskiran, Gamze Kilincli
1
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1
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Computers & operations research : and their applications to problems of world concern ; an international journal
Industrial relations journal
Working paper / National Bureau of Economic Research, Inc.
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
HMD : Praxis der Wirtschaftsinformatik
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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ECONIS (ZBW)
9
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1
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
2
Mathematical models and solution approach for cross-training staff scheduling at call centers
Taskiran, Gamze Kilincli
;
Zhang, Xinhui
- In:
Computers & operations research : and their …
87
(
2017
),
pp. 258-269
Persistent link: https://www.econbiz.de/10011743597
Saved in:
3
Beyond informality : effectiveness of a new actor for representing call centre workers in Turkey
Tartanoğlu, Şafak
- In:
Industrial relations journal
46
(
2015
)
5/6
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011416060
Saved in:
4
Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu
;
Charlwood, Andy
- In:
Industrial relations journal
45
(
2014
)
1
,
pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
Saved in:
5
Outsourcing strategy in two-stage call centers
Kim, Jun Woo
;
Park, Sang Chan
- In:
Computers & operations research : and their …
37
(
2010
)
4
,
pp. 790-805
Persistent link: https://www.econbiz.de/10003944564
Saved in:
6
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
7
EMS call volume predictions: a comparative study
Setzler, Hubert
;
Saydam, Cem
;
Park, Sungjune
- In:
Computers & operations research : and their …
36
(
2009
)
6
,
pp. 1843-1851
Persistent link: https://www.econbiz.de/10003828185
Saved in:
8
No passage to India? : initial responses of UK trade unions to call centre offshoring
Bain, Peter
;
Taylor, Phil
- In:
Industrial relations journal
39
(
2008
)
1
,
pp. 5-23
Persistent link: https://www.econbiz.de/10003690627
Saved in:
9
QBD approximations of a call center queueing model with general patience distribution
Kawanishi, Ken'ichi
- In:
Computers & operations research : and their …
35
(
2008
)
8
,
pp. 2463-2481
Persistent link: https://www.econbiz.de/10003672150
Saved in:
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