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~isPartOf:"Contemporary accounting research : a journal of the Canadian Academic Accounting Association"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service industry"
~subject:"United States"
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Service industry
United States
Dienstleistungsqualität
250
Service quality
250
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
93
Qualitätsmanagement
93
Beziehungsmarketing
56
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service quality
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Dahlgaard-Park, Su Mi
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1
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Contemporary accounting research : a journal of the Canadian Academic Accounting Association
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Working paper / National Bureau of Economic Research, Inc.
111
The journal of services marketing
52
International journal of hospitality management
44
Journal of retailing and consumer services
39
The service industries journal
37
Journal of business research : JBR
36
Health care management review : HCM review
27
Journal of service research : JSR
26
Journal of service management
24
Services marketing quarterly
24
Journal of service research
19
Quality management journal : QMJ
18
Service business
18
Industrial marketing management : the international journal for industrial and high-tech firms
17
International journal of contemporary hospitality management
16
International journal of production economics
16
Auditing : a journal of practice & theory
15
International journal of services and operations management
15
Journal of air transport management
15
NBER working paper series
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Managing service quality : MSQ ; an international journal
14
Economics of education review
12
European journal of operational research : EJOR
12
International journal of quality & reliability management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Benchmarking : an international journal ; BIJ
11
International journal of quality and service sciences
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
International journal of production research
10
Journal of hospitality marketing & management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of service theory and practice : JSTP
10
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1
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
2
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Debt covenant violations, firm financial distress, and auditor actions
Bhaskar, Lori Shefchik
;
Krishnan, Gopal
;
Yu, Wei
- In:
Contemporary accounting research : a journal of the …
34
(
2017
)
1
,
pp. 186-215
Persistent link: https://www.econbiz.de/10011773577
Saved in:
5
Board gender diversity, auditor fees, and auditor choice
Lai, Karen
;
Srinidhi, Bin N.
;
Gul, Ferdinand A.
;
Tsui, …
- In:
Contemporary accounting research : a journal of the …
34
(
2017
)
3
,
pp. 1681-1714
Persistent link: https://www.econbiz.de/10011774007
Saved in:
6
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
7
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
8
Do clients' enterprise systems affect audit quality and efficiency?
Pincus, Morton
;
Tian, Feng
;
Wellmeyer, Patricia
;
Xu, …
- In:
Contemporary accounting research : a journal of the …
34
(
2017
)
4
,
pp. 1975-2021
Persistent link: https://www.econbiz.de/10011800288
Saved in:
9
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
10
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies
Cho, In Jae
;
Kim, You Jin
;
Kwak, Choonjong
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 368-381
Persistent link: https://www.econbiz.de/10011558687
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